Digital Solutions Chapter Lead
hace 1 mes
At F. Hoffmann-La Roche Gruppe, we are committed to fostering diversity, equity, and inclusion in our organization. As a Digital Solutions Chapter Lead, you will play a crucial role in supporting the commercialization of digital solutions across our organization. Your primary responsibility will be to lead a team of service owners and contractors in designing, implementing, and delivering best-in-class operational services. You will be accountable for team budget, key stakeholder relationships, and ensuring delivery of best-in-class services and full satisfaction of customers.
Main Responsibilities- Contribute to building and developing the IVC organization, vision, identity, and reputation.
- Run the IVC services chapter in close alignment with other IVC chapters and local/regional/global stakeholders.
- Ensure that the mission and value of your chapter are in line with the Roche digital strategy.
- Set and align the functional goals of your chapter to those defined by RIS, the regions, and the markets.
- Integrate the IVC services organization within the overall Roche organizational structure.
- Drive divisional alignment, harmonization, and cultural change when it comes to back-office services for digital products.
- Lead your team to adjust the business service catalogue based on LCTs and Affiliates needs.
- Define standard operating procedures and KPIs for each service.
- Prepare potential transition towards shared service center execution.
- Deliver best-in-class services and actively drive forward customer experience.
- Seek constant improvement, innovation, and automation of services in an ever-changing environment.
- Reduce the cost-to-serve as business and service volumes are expected to scale.
- Ensure that divisional standards are being built and lived on a daily basis in Roche Diagnostics.
- Attract, retain, motivate, and develop a high-performing team in a VUCA environment.
- Bachelor's degree in Business Economics and/or Business Informatics/Information Technology or any corresponding study or practical experience.
- Master's degree preferred.
- Fluent in English, additional languages beneficial.
- 7-10 years of experience in Consulting and/or Business and/or IT.
- More than 3 years of leadership experience in a local, regional, and/or global, matrix organization beneficial.
- In-depth experience with business process definition and implementation.
- In-depth experience around implementing and providing global services to various stakeholders.
- In-depth experience of around Digital World.
- Proven track record in handling a wider scope of responsibilities in an international and matrixed organization.
- Excellent communication and presentation skills.
- Strong outcome-oriented.
- Team development skills.
- Global Cultural awareness.
International travel is required to perform the job effectively (up to 30%).
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