Hard Services Operations Lead

hace 3 semanas


Madrid, Madrid, España JLL A tiempo completo

Job Description:

We are looking for an experienced Technical Facilities Manager to join our team at JLL. In this role, you will be responsible for managing the delivery of hard services across multiple sites, ensuring seamless day-to-day operations and minimizing downtime.

Key Responsibilities:

  • Establish relationships with key stakeholders, including business partners and clients, to build trust and credibility in the delivery of hard services.
  • Manage the performance of hard services delivery teams to ensure minimal downtime and optimal equipment performance.
  • Oversee compliance with regulatory and company requirements for all systems within JLL's scope of works.
  • Investigate and resolve FM issues, perform root cause analysis, and propose continuous reliability improvements.
  • Drive and promote a safety culture among subcontractors, suppliers, and visitors.
  • Track SLAs and KPIs using PPM and Critical PPM compliance measurement systems.
  • Manage subcontractors and suppliers to deliver goods and services against contracts and expectations.
  • Lead on-site teams, allocating resources, delegating workload, and ensuring adherence to best practices.
  • Collaborate with other Hard Services Managers to exchange good practices across client sites.
  • Liaise with EHS and Quality teams to address technical issues arising from incidents, near misses, investigations, or other circumstances requiring engineering expertise.
  • Support implementation of short- and long-term projects as requested by clients.
  • Adopt JLL best practices to exceed client goals and expectations.
  • Hold regular meetings with client stakeholders to report performance, including external maintenance and central plant management.
  • Analyze failure data generated by customers to identify potential product improvement needs.
  • Monitor equipment trends and manage life cycle costs.
  • Support Service Schedules preparation in line with predictive maintenance best practice techniques.
  • Perform operational audits for engineering system reporting and compliance.
  • Serve as On-Call Manager for site operational support.

Requirements:

  • Degree in Engineering or related field, technically qualified professional engineer.
  • Experience in fast-paced environments.
  • Excellent working knowledge of buildings services installations, including HVAC, Electrical, and other technical systems.
  • Proven experience in maintaining engineering environments and providing hard services.
  • Management experience of facilities contracts P&L.
  • Strategic thinker with capability to work with diverse stakeholders across multiple geographies and cultures.
  • Able to communicate complex concepts and negotiate with others to adopt alternative perspectives.
  • Strong communicator with good presentation skills and strong verbal and written communication skills (English).
  • Quality Management knowledge and experience.

Salary: The estimated annual salary for this role is £55,000 - £75,000, depending on experience.

About JLL:

JLL is a leading professional services and investment management firm that provides expert guidance to clients across the globe. With operations in over 80 countries, we offer a unique blend of local market knowledge and global capabilities to help our clients achieve their goals.

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