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Client Advisor Passeig De Gràcia
hace 2 meses
About Diesel
Diesel is a leading pioneer in denim and casual fashion, known for its innovative approach to the industry. As a premium casual wear brand, Diesel has evolved to become a true alternative to the established luxury market.
Our Flagship Store
We are seeking a motivated Full Time Client Advisor (Fixed Term Contract) for our Flagship store in Paseo de Gracia. As a Client Advisor, you will be responsible for providing an exceptional customer experience, driving sales, and building strong relationships with clients.
Key Responsibilities
- Act with the client's best interests in mind, demonstrating a deep understanding of their desires, needs, and expectations.
- Welcome and assist each client, providing a personalized and engaging in-store experience.
- Develop a long-term, authentic bond with clients by making them feel valued and understood.
- Effectively handle customer complaints, escalating issues to the line manager when necessary.
- Drive individual and team objectives, taking ownership of sales results and contributing to a positive store environment.
- Engage in cross-selling with all departments, maximizing sales opportunities to achieve individual sales targets and KPIs.
- Prove brand and product knowledge, ensuring a high level of product expertise.
- Manage payment operations, including returns, refunds, remote sales, and tax-free transactions, in a timely and accurate manner.
- Maintain a high standard of shop floor and visual display, adhering to company operational guidelines and stock procedures.
- Contribute to a secure store environment, being vigilant against product thefts and ensuring accurate tagging and merchandise management.
- Think innovatively about improving processes and generating new ideas, staying up-to-date with fashion trends and competitors.
- Develop and nurture meaningful client relationships through personal connections and CRM initiatives.
- Drive sales by understanding client desires and creating a personalized experience to achieve the best sales performance.
Key Requirements
- Previous experience in sales roles, preferably in luxury fashion or retail.
- Passion for retail, customer service, and a commercial mindset.
- Excellent knowledge of the luxury sector and product sensibilities.
- Strong communication skills.
- Willingness to grow within the organization and adapt to new challenges.
- Digital awareness and openness to new ways of working.