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Student Experience Advisor
hace 2 meses
We are seeking a highly motivated and organized individual to join our Student Experience team as a Student Experience Advisor. This role will play a key part in supporting the day-to-day management of the unit's undertakings and contributing to the development of pioneering projects that help achieve the larger Student Experience objectives.
Key Responsibilities- Day-to-day Management and Representation of the Student Experience Office: Reporting to the Global Head of Student Experience and the Executive Director of Campus Life.
- Maintain a welcoming atmosphere and environment, adding value to the overall Student Experience.
- Provide outstanding customer service to students and internal institutional teams.
- Process expenses and invoices with the providers and the accounting department.
- Support with logistics for activities/events, in particular, and coordinating with the IE Maintenance team accordingly.
- Determine and/or analyze problems that may arise, offering solutions when necessary.
- Maintain unparalleled working knowledge of the Student Experience network, policies procedures, as well as offerings.
- Oversee Student Experience member meetings and team building opportunities.
- Availability on weekends to help with occasional community events that take place on campus.
- Handle IE Connects reimbursements through internal platforms.
- Leading the database transformation project by compiling and updating databases.
- Contribute to the preparation and editing of internal reports by spearheading data analytics metrics for Student Experience team.
- Prepare courier packages and their collection.
- Booking and expense management for all events/activities that require travel outside of Madrid.
- Support with the fluid transformation and improvement of the IE Connects Platform, specifically the "Student Community" space.
- Support with hospitality initiatives for new students (information sessions, focus groups, volunteer groups, surveys, as well as welcome kits when applicable).
- When necessary, checking and approving events created by Student Clubs in the IE Connects system.
- Confer with Management about any concerns/issues that arise regarding all aspects of the use IE Student Experience services/assets, especially concerning coherent messaging and communication.
- Either English or Spanish as native tongue, Proficient use of the other language necessary.
- Excellent customer service skills with proven ability to develop and maintain strong working relationships.
- Extremely organized and very detail oriented.
- Team player, who enjoys working in a collaborative environment.
- Experienced in working with other cultures.
- Ability to work on and/or support on multiple projects within the same timeframe and under tight deadlines.
- Motivation to engage with University staff and students on a regular basis.
- Ability to work occasional weekends when needed.
- Flexibility in schedule.
