SAP Process Excellence Expert Transformation Specialist

hace 11 horas

Córdoba, Córdoba, España Excellence Solutions Germany Esg Gmbh A tiempo completo

**About Us**
At Hitachi Energy, our mission is to advance a sustainable energy future for all. We bring power to homes, schools, hospitals, and factories. Our purpose drives us to innovate and develop projects that have a real impact on our communities and society.

**Job Overview**
We are seeking an experienced SAP Process Excellence Expert to join our team in Europe. As part of our growth strategy, we have recently completed a multi-year project (Reiwa) to upgrade our core ERP systems to SAP S/4HANA, standardize our IT application landscape, and digitize our business processes to meet the needs of our expanding business. The SAP Process Excellence team within Hub Europe supports transformer factories and service centers across Europe to optimize the value of our SAP investments by leveraging best practices to optimize end-user experience, assisting local teams with training and issue resolution, identifying opportunities for system enhancements and process improvements.

**Key Responsibilities**
You will be responsible for providing support to our European region, working closely with local business process owners (LBPO) and key users to provide training and support to end-users, assist users with the creation and resolution of tickets, and document change requests. You will work closely with our SAP Center of Expertise and RUN organization and management to ensure the ERP system is functioning smoothly and to continuously improve user experience and business processes. This role requires onsite support of approximately 50% in one factory and travel activity of around 20%.

**Your Tasks**
Support local SAP users as the local contact for all end-user training and issue management;
Assist with the creation of SAP training materials to ensure ongoing and effective use of the application and supporting tools;
Work with local business process owners to understand their highest priority challenges and work with central support teams to resolve issues related to the SAP system;
Proactively address user pain points when using the SAP system by resolving issues on the ground and ensuring all tickets have sufficient information and technical language so IT support can resolve incidents quickly;
Enable key users to become the go-to source of knowledge for the SAP system at the site through upskilling and functional training;
Build a bridge between factories and the IT organization by effectively communicating challenges from the factory to IT and reporting on ticket resolution timelines from IT to users in the factory.

**What You Need to Know**
The salary for this position is **€80,000 - €100,000 per year**, depending on experience, plus additional benefits and bonuses. Our company is committed to excellence and innovation, and we offer a dynamic work environment with opportunities for professional growth and development.

This role requires strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to work independently and collaboratively as part of a global team. If you are a motivated and results-driven individual who is passionate about technology and innovation, we encourage you to apply.

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