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**About Hitachi Energy**
At Hitachi Energy, our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals, and factories. Join us in shaping the future of energy.
**Our Mission**
Hitachi Energy has successfully completed its multi-year project (Reiwa) to upgrade its core ERP systems to SAP S/4HANA, standardize its IT application landscape, and digitize its business processes to meet the needs of its expanding business.
**The Role**
We are seeking an experienced SAP Process Excellence Expert to join our team within Hub Europe. As part of our growth strategy, this role will support the transformer factories and service centers across Europe to optimize the value of our SAP investments by leveraging best practices to optimize end-user experience, assisting local teams with training and issue resolution, identifying opportunities for system enhancements and process improvements.
You will be responsible for providing support to our European region, working closely with local business process owners (LBPO) and key users to provide training and support to end users, assist users with the creation and resolution of tickets, and document change requests.
This role requires on-site support of approximately 50% in one factory and travel activities of around 20%. Your responsibilities will include:
- Supporting local SAP users by being their local contact for all end-user training and issue management.
- Assisting with the creation of SAP training materials to ensure ongoing and effective use of the application and supporting tools.
- Working with local business process owners to understand their highest priority challenges and resolving issues related to the SAP system with central support teams.
- Proactively addressing user pain points when using the SAP system by resolving issues on the ground and ensuring all tickets have sufficient information and technical language so IT support can resolve incidents quickly.
- Enabling key users to become the go-to source of knowledge for the SAP system at the site through upskilling and functional training.
- Bridging the gap between factories and the IT organization by effectively communicating challenges from the factory to IT and reporting on ticket resolution timelines from IT to users in the factory.
**Location and Salary**
The position is based in Germany, Spain, Italy, Poland, or Finland, with a salary range of €60,000 - €80,000 per annum, depending on qualifications and experience.
