RavenPack API Support Specialist

hace 1 semana

Málaga, Málaga, España Ravenpack A tiempo completo

About Us
RavenPack is a renowned provider of Alternative Data analytics for the financial services industry. Our clients, prominent hedge funds, banks, and asset managers, rely on our speed and accuracy in analyzing vast amounts of unstructured content. We offer innovative products that enable clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public information into their models or workflows.

Job Summary
We are seeking a Senior Customer Support Specialist to join RavenPack\'s Customer Success team in Marbella. As a key member of our team, you will work closely with the Sales and Customer Support teams to provide exceptional support to a global client base consisting of top-tier banks and hedge funds.

Responsibilities
• Develop a thorough understanding of our API products and service offerings to effectively support both new trials and existing clients.
• Create Python scripts to enhance and troubleshoot customer interactions in connecting, retrieving, and managing data with the RavenPack API.
• Provide technical guidance to customers using tools such as Python, Jupyter Notebooks, and SQL.
• Resolve technical issues in a timely manner using available resources within the company.

Requirements
• Demonstrated expertise in writing Python code, capable of efficiently developing solutions to complex problems.
• Proficiency in working with development frameworks like Jupyter Notebooks and Streamlit.
• Experience with Python-specific tooling and concepts like Pydantic Poetry.
• Proven ability to investigate and provide thorough yet concise answers to clients\' intricate questions.
• Excellent verbal and written communication skills, adept at conveying technical concepts clearly and effectively to clients.
• Natural aptitude for troubleshooting, coupled with prior experience in collaborating across different teams to resolve technical issues efficiently.

What\'s in it for you
• International Culture: With its headquarters in Marbella, Spain, and presence in New York and London, RavenPack takes pride in being a diverse global organization.
• Competitive Salary: In RavenPack, we believe that your time and experience need to be fairly rewarded.
• Free Company shuttle bus from Malaga, Fuengirola, La Riviera, and Estepona.
• Continuous learning: We provide the support needed to grow within the team.
• Innovation: Innovation is the key to our success, so we encourage you to speak up and tell us about your vision.

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