Enterprise Customer Success Specialist

hace 1 semana


Barcelona, Barcelona, España SAP A tiempo completo
About the Role

We are seeking a highly skilled Enterprise Customer Success Specialist to join our team. As a key member of our customer success organization, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Proactively engage with customers to understand their needs and preferences
  • Develop and execute tailored customer success plans to drive adoption and expansion of services
  • Collaborate with internal teams to identify and capitalize on upsell and cross-sell opportunities
  • Maintain accurate and up-to-date records of customer interactions and progress
Requirements
  • English language skills required (French or Spanish language skills are also beneficial)
  • A minimum of 2 years experience in a Customer Success or Account Management role
  • Strong business acumen and ability to drive value-based conversations
  • Excellent communication and problem-solving skills
About Us

SAP is a global leader in enterprise software and solutions. Our Customer Success organization serves as a focal point for our customers to achieve success with Concur. We are passionate about helping our customers unlock the full potential of their subscription and drive business growth.



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