Technical Support Specialist
hace 5 días
Job Title: Technical Support Specialist
Job Summary:
- We are seeking a highly skilled Technical Support Specialist to join our team.
- The ideal candidate will have experience in application support, leadership, and technical expertise.
Key Responsibilities:
- Proactive monitoring and incident management of applications and systems.
- Team leadership and mentorship to ensure operational excellence.
- Process optimization to enhance efficiency and minimize incident impact.
- Documentation and knowledge sharing to promote operational readiness.
Requirements:
- Exceptional communication skills to engage with cross-functional teams and stakeholders.
- Application expertise in supporting large-scale, high-availability applications and systems.
- Advanced troubleshooting skills to resolve critical production issues.
- Monitoring mastery to ensure optimal platform performance and user experience.
Technical Expertise:
- Detailed knowledge of database management, scripting, and automation.
- Experience with containerization, monitoring, and logging tools.
- Familiarity with CI/CD practices and cloud platforms.
- Strong collaboration and problem-solving skills.
About the Role:
This is an exciting opportunity for a skilled Technical Support Specialist to join our team and contribute to our mission.
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