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Technical Support Specialist
We are seeking a skilled Technical Support Specialist to join our team and contribute to the success of our international projects. As a key member of our technical support team, you will play a vital role in ensuring timely resolution and effective communication with customers and stakeholders.
About the Role:
The successful candidate will be responsible for providing exceptional technical support to our customers, resolving complex issues and escalating concerns as necessary. You will work closely with cross-functional teams to identify and address recurring issues, develop and maintain service documentation, and provide operational support for planned changes in our application.
Skills and Qualifications:
- ITIL Foundation v.4
- Advanced Excel proficiency
- Previous experience with Risk Management Tools
- Experience with JIRA, ServiceNow, Confluence
- Effective communication skills, fluent English
Benefits:
- Flexible remuneration and personalized training plan
- People-focused team environment
- Dynamic work environment with real possibilities for professional growth
- International projects of high technological value
