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Tax Customer Care Specialist
hace 2 semanas
We are looking for a Tax Customer Care Specialist to join our CS Team at hellotax. As a key member of our team, you will be responsible for managing relationships with customers throughout their journey with us.
Your Key Responsibilities:
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Enhance the customer experience by identifying areas for improvement and implementing changes.
- Manage daily workloads focusing on SLA accomplishment and maintain accurate records of customer interactions.
- Collaborate with other departments to ensure a consistent and efficient customer experience.
Requirements:
- 3+ years of experience in customer service management.
- Excellent communication and leadership skills.
- Working knowledge of customer service software, databases, and tools.
- Fully fluent in English; German appreciated.
