Patient Engagement Coordinator

hace 4 semanas


Barcelona, Barcelona, España Convergys A tiempo completo

Job Summary: We are seeking a Patient Engagement Coordinator to join our team in Barcelona. As a Patient Engagement Coordinator, you will be responsible for efficiently organizing and booking appointments for customers, making outbound calls to follow up on appointments and customer inquiries, managing multiple tasks and priorities within a fast-paced environment, performing various back-office tasks to support customer service operations, providing excellent customer service both via phone and email, gathering and documenting all necessary information during customer interactions to ensure high-quality service, and continuously updating knowledge of the company's services and procedures.

About Us:

We are a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in healthcare.

Key Responsibilities:
  • Efficiently organize and book appointments for customers
  • Make outbound calls to follow up on appointments and customer inquiries
  • Manage multiple tasks and priorities within a fast-paced environment
  • Perform various back-office tasks to support customer service operations
  • Provide excellent customer service both via phone and email
  • Gather and document all necessary information during customer interactions to ensure high-quality service
  • Continuously update knowledge of the company's services and procedures
Requirements:

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. To succeed in this role, you should have:

  • Proficiency or bilingualism in Swedish with advanced English
  • Excellent organizational, listening, and communication skills


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