Product Information Management Analyst
hace 2 semanas
We are seeking a skilled Product Information Management (PIM) Analyst to join our team at Agilent Technologies Inc. As a PIM Analyst, you will play a critical role in supporting the development of digital customer solutions and ensuring the accuracy, consistency, and completeness of product information across all digital channels.
Key Responsibilities:
- Support ongoing initiatives by acting as a subject matter expert for new divisions and products into PIM
- Develop relationships with divisional and business unit subject matter experts and product content specialists
- Coordinate with stakeholders to define and expand data models and attribution for new products and acquisitions
- Work with product content specialists to expand product and classification hierarchies to reflect NPIs, business acquisitions, and divisional consolidations
- Support ideation, development, and training elements of digital service solutions in collaboration with business stakeholders in alignment with business objectives
- Support cross-functional projects in partnership with Digital Product and Platform Owners, DS/IT, Finance, and customer operations centers to refine broad concepts and customer requirements into structured IT requirements that enable execution
PIM System User Support:
- Manage governance operational processes, including Service Desk requests
- Implement governance requests to support the OneAgilent omnichannel data model
- Coordinate cross-functional tasks with content strategists and information architects to improve customer experience
- Empower the localization team to operationalize translation processes
- Drive continuous initiatives to improve the operational efficiency of PIM
- Participate in Digital Channel projects to expand the PIM footprint for enhanced omnichannel experiences
- Translate VOC (Voice of Customer) into actionable insights and partner with the digital portfolio manager to develop a long-term digital service product roadmap in collaboration and alignment with Product Marketing and other key stakeholders
User Documentation and Training:
- Develop and manage user documentation, including operational and governance process flows and user playbooks
- Onboard and train new PIM users
- Create self-serve help tools, such as reference videos and FAQs, to support stakeholders
- Collaborate with Digital Product Adoption teams to provide technical aspects of training on new solutions and define key metrics and dashboards to track KPIs
Data Modeling, Standardization, Cleanup, and Migration/Conversion:
- Work with data stewards and product content specialists to monitor data integrity
- Support future onboarding of data into PIM to support eCommerce, self-serve, business intelligence, other business systems, and external customer/distributor needs
- Conduct market research, experimentation, customer co-design, and competitive analysis to gain in-depth market intelligence when needed
- Translate customer feature requirements and capture them into Agilent's IT technical documents for IT to scope out projects
Create and Maintain Import/Export Data Feeds and Reporting:
- Manage import and export configurations to support bulk data updates and system integrations
- Manage export configurations to support distributor/partner/channel requirements (eCatalogs, China commerce)
- Generate system reports to support business requirements
- Be accountable for tracking and delivering projects on-time and on-budget
- Own test strategy and coordination of cross-functional teams for digital solution testing and business sign-off
- Recommend enhancements for existing functionalities to improve ease of use for customers
Requirements:
- BS/MS degree in Business, Information Systems, or a related field
- At least 4-6 years of experience, with 3+ years in PIM, data management, or a related role
- Strong understanding of data modeling, data governance, and data quality principles
- Experience with PIM systems and tools
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Ability to manage multiple projects and priorities
- Experience working in a cross-functional team environment
Benefits:
- Competitive salary: $85,000 per year
- Occasional travel required
- Full-time schedule, with no end date
- Opportunity to work remotely
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