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hace 1 mes
German Speaking Customer Advisor - Digital Banking Expert
Job Summary:We are seeking a highly skilled German Speaking Customer Advisor to join our digital banking team. As a key member of our team, you will be responsible for providing exceptional customer service to our German-speaking clients via multiple communication channels.
Main Responsibilities:- Provide excellent customer service to German-speaking clients via telephone, email, WhatsApp, and live chat.
- Address inquiries related to banking services, such as account setup, password recovery, and transaction-related issues.
- Guide customers through the digital banking platform and help them resolve their issues promptly.
- Ensure accurate and timely responses to all customer queries.
- Inform customers about digital banking products and services designed for the German market.
- Clearly explain the features, advantages, and potential risks of different banking and investment products.
- Proactively offer appropriate banking solutions based on the customer's needs, while following regulatory guidelines.
- Handle back-office duties, including managing customer emails, WhatsApp messages, and live chat inquiries.
- Assist with account changes, document management, and other administrative processes.
- Ensure all customer interactions are accurately recorded in the company's internal system.
- Fluent or native in German (C1 level or higher) with strong English skills.
- Knowledge of Spanish is a plus but not required.
- Location: Applicants must reside in Spain and have a reliable internet connection.
- Education: High school diploma or equivalent required; additional education in customer service or finance is beneficial but not mandatory.
- Customer-Centric: Excellent communication skills, with a passion for solving customer issues professionally and efficiently.
- Tech-Savvy: Comfortable using digital platforms and learning new systems quickly.
- Problem-Solving Skills: Ability to resolve customer inquiries effectively and think critically to find solutions.
- Attention to Detail: Strong organizational skills, with a focus on accuracy when handling sensitive data.
- Motivated to Learn: Open to ongoing training in digital banking practices.
- Competitive Salary: Attractive salary based on experience and performance.
- Health & Life Insurance: Private health insurance for you and your family, along with life insurance coverage.
- Remote Work: The flexibility to work from home anywhere within Spain.
- Professional Development: Opportunities to grow your career in a fast-evolving digital banking environment.
- Team Culture: Join a supportive, diverse team with regular virtual activities and team-building events.
- Comprehensive Training: Full onboarding and training to help you excel in your role.
- Paid Time Off: Enjoy a generous vacation and holiday policy.
