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Client Sales Representative
hace 2 meses
Job Overview
The primary objective of this role is to deliver exceptional customer service to Emirates clientele. You will be responsible for providing comprehensive information regarding Emirates fares, issuing tickets, and promoting related services by understanding customer needs through effective communication and relationship building.
Key Responsibilities
- Deliver outstanding customer service to Emirates customers, ensuring all inquiries are addressed with professionalism and efficiency.
- Process ticket issuance while adhering to all airline regulations and fulfilling customer requests to guarantee a high level of service.
- Enhance Emirates' revenue by presenting customers with various options, including Skywards membership, hotel reservations, and upgraded fare choices.
- Contribute ideas and suggestions for service improvement to bolster revenue and maintain Emirates' position as a leading airline.
- Stay informed about Emirates Group updates to uphold professional standards and service quality.
- Assist travel agents with their inquiries to facilitate smooth operations.
- Handle back-office tasks and provide support across departments as needed.
- Manage refund requests, queue management, and administrative duties related to special passenger handling.
- Support the Customer Sales & Service Team Leader in finalizing daily sales and managing received funds.
Qualifications & Experience
- A minimum of two years' experience in the airline or travel industry is preferred.
- Ability to learn and comprehend ticketing processes and fare construction logic.
- Experience working in a dynamic sales team environment.
- Exceptional customer service, communication, and interpersonal skills, along with a friendly demeanor.
- Proficient in using Windows applications, including Microsoft Word, Excel, and Email.
- Familiarity with contact center operations and airline industry practices is advantageous.
- Fluency in both spoken and written English and Spanish is required.
Additional Information
Legal eligibility to work in Spain is mandatory.
Compensation & Benefits
Join our expanding team and enjoy a competitive salary package along with discounts on flights and hotel accommodations.
