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Content Moderator Team Lead
hace 1 mes
At Amazon Digital Spain S.L.U., we are seeking a highly skilled Content Moderator Team Lead to join our Prime Video Trust and Safety team. As a key member of our team, you will be responsible for managing a global team of Senior Associates, policy, program, engineering, legal, and other teams to prevent violating content from appearing on the Prime Video platform.
Key Responsibilities:
- Manage a team on tasks associated with content moderation/rating and data labelling.
- Provide end-to-end support for optimization of the internal team.
- Lead and motivate the team to deliver on operational goals.
- Ensure removal of any roadblocks that hinder goal achievement with minimal supervision.
- Work with the team to build business reviews, share them within other stakeholder teams, peers, and management on a regular basis.
- Proactively gather, analyze, and share data with management to influence business decisions.
- Work with the team to identify and implement solutions and pilots to drive process efficiencies and business goals.
- Work closely with tech teams to get all internal tool-related issues resolved.
- Ensure timely response to all escalations.
- Support the team in maintaining a repository of all work done for customers within their team highlights wins and shares gaps in support with solutions with respective individuals.
Requirements:
- Experience in front-line team management.
- Experience with Microsoft Office products and applications.
- Proficiency in English.
Preferred Qualifications:
- Experience in Trust & Safety, content moderation/rating, data labelling, or other compliance functions.
- Proficiency in French, German, Italian, or Dutch.
- Experience in data analysis.
- Previous experience in negotiation with external and internal partners and objection handling.
- Experience working with global teams.
- Experience identifying abuse trends or working in news or policy with passion for international issues, including freedom of expression, online controversial content, misinformation, etc.
Location:
Madrid, M, ESP
