Content Moderator Team Lead

hace 6 días

Madrid, Madrid, España Amazon Digital Spain S.L.U. A tiempo completo
Job Title: Content Moderator Team Lead

At Amazon Digital Spain S.L.U., we are seeking a highly skilled Content Moderator Team Lead to join our Prime Video Trust and Safety team. As a key member of our team, you will be responsible for managing a global team of Senior Associates, policy, program, engineering, legal, and other teams to prevent violating content from appearing on the Prime Video platform.

Key Responsibilities:

  • Manage a team on tasks associated with content moderation/rating and data labelling.
  • Provide end-to-end support for optimization of the internal team.
  • Lead and motivate the team to deliver on operational goals.
  • Ensure removal of any roadblocks that hinder goal achievement with minimal supervision.
  • Work with the team to build business reviews, share them within other stakeholder teams, peers, and management on a regular basis.
  • Proactively gather, analyze, and share data with management to influence business decisions.
  • Work with the team to identify and implement solutions and pilots to drive process efficiencies and business goals.
  • Work closely with tech teams to get all internal tool-related issues resolved.
  • Ensure timely response to all escalations.
  • Support the team in maintaining a repository of all work done for customers within their team highlights wins and shares gaps in support with solutions with respective individuals.

Requirements:

  • Experience in front-line team management.
  • Experience with Microsoft Office products and applications.
  • Proficiency in English.

Preferred Qualifications:

  • Experience in Trust & Safety, content moderation/rating, data labelling, or other compliance functions.
  • Proficiency in French, German, Italian, or Dutch.
  • Experience in data analysis.
  • Previous experience in negotiation with external and internal partners and objection handling.
  • Experience working with global teams.
  • Experience identifying abuse trends or working in news or policy with passion for international issues, including freedom of expression, online controversial content, misinformation, etc.

Location:

Madrid, M, ESP

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