Operations Coordinator: Spearheading Global Efficiency
hace 5 días
**Company Overview**
Sagan is an exclusive membership community that bridges the gap between global talent and US-based businesses. We connect candidates from vibrant regions with leading American companies, offering a world of career possibilities.
**Job Description**
The Operations Coordinator plays a pivotal role in optimizing operational efficiency and supporting various organizational aspects. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks effectively.
**Key Responsibilities**
- Client Communication: Manage client interactions via email and phone, ensuring prompt responses and professional engagement.
- SOP Development: Develop and document Standard Operating Procedures (SOPs) and playbooks for onboarding, CRM management, and customer follow-ups.
- Meeting Coordination: Coordinate weekly meetings, ensuring efficient formats and agendas are in place.
- Data Management: Gather and analyze Key Performance Indicator (KPI) data and management accounting reports.
- Process Optimization: Collaborate with teams to refine sales scripts, pricing strategies, and operational processes.
- Technology Utilization: Utilize and potentially train on software tools like HubSpot, Asana, Notion, and others to streamline operations.
**Qualifications**
- Experience: Minimum of 2 years in an operations coordination role, preferably with experience in managing and optimizing processes.
- Organizational Skills: Proven track record in organizing, training, and creating processes, including SOPs and playbooks.
- CRM and Productivity Tools: Familiarity with CRM systems and tools such as HubSpot, Asana, and Microsoft Office. Experience in setup and implementation is required.
- Data Management: Experience managing data for KPI dashboards and schedules.
- Team Management: Experience in managing teams, tracking projects, and ensuring operational efficiency.
- Problem-Solving: Demonstrated ability to set up processes and solve problems proactively, maintaining smooth operations.
**Salary:** $65,000 - $85,000 per annum, depending on experience and qualifications. **Location:** Remote (Ability to work within specified time zones as needed). **Work Schedule:** Flexible based on executive needs, typically Monday to Friday.
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