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hace 2 meses
Travelopia is a leading specialist travel group providing customers with a diverse range of unique travel experiences. Our European office, Travel Services Europe, is a part of the American-based tour operator, Europe Express. We are a private equity-owned company headquartered in the UK with offices and marine bases all over the world.
The OpportunityWe are seeking a highly skilled Product Manager to join our team and take charge of our Central & Northern Italy product portfolio. In this role, you will have the opportunity to lead strategic contract negotiations, drive product sales training, develop innovative approaches, and lead the day-to-day operations of the destination.
Key Responsibilities- Be the ultimate authority on all aspects of the destination, including product procurement, procurement cost, product portfolio breadth and depth, and general development and management.
- Improve our current product offerings and effectively introduce new products that support our brand and business requirements.
- Ambitiously negotiate terms and costs with hotels, transportation providers, sightseeing operators, DMC services, and other travel-related suppliers to ensure price competitiveness and exceptional value for our customers.
- Strong local destination knowledge and understanding of trends will allow us to resolve appeals to the North American market, ensuring our offerings are always on point.
- Through effective channel management platforms, optimize and expand the commercial benefits derived from our relationships with travel-related suppliers.
- Supervise product performance through data analysis and reporting.
- Make informed decisions about procurement and continuous improvements to our product portfolio.
- Handle and maintain relationships with our vendors, including performance management, service level agreements, override agreements, and concessions to promote contracted products to travel advisors on familiarization trips.
- Develop and train our reservations team and product support team on the destination product portfolio, ensuring they are equipped to provide exceptional service.
- Resolve sophisticated conflicting issues with suppliers independently.
- Conduct quality assurance and health and safety assessments in line with company guidelines and other relevant regulations as stipulated by the destination or Health and Safety Manager.
- 3+ years of management experience in the travel industry.
- Experience with product management, contracting, and pricing required.
- Undergraduate degree or equivalent experience in travel, business administration, marketing, or equivalent.
- Fluent (C-1 or higher level) in spoken and written English plus Native or Fluent C-1 level Italian. Spanish and other languages are a plus.
- Advanced data analysis skills with a consistent record of working through the development of sophisticated business solutions.
- Familiarity with working in MS Office (Excel, Outlook, Teams) and a data warehouse.
- Familiarity with HubSpot is a plus.
This is a full-time position requiring 40 hours per week. Some travel will be required for trade shows, product contracting, planning, and destination familiarization, which may occasionally include weekends or public holidays. Working hours are typically 9 am-6 pm or 10 am-7 pm with one hour for lunch. Flexibility is required to attend meetings with team members in different time zones. We offer a hybrid work environment, with a minimum of 1 day per week.
What We Offer- A competitive salary that recognizes your expertise and contributions.
- Various employee discounts and offers to enhance your travel experiences.
- Career progression opportunities to support your professional growth and development.
We believe that a diverse and inclusive workforce leads to greater happiness and better performance. We are committed to cultivating an environment where everyone can thrive and be their true selves. We strive to create a work environment that is open, accessible, and inclusive, removing any barriers that may hinder individuals from reaching their full potential. If you require accommodations or additional support during the recruitment and selection process, please inform us, and our hiring team will work with you to provide suitable accommodations in a timely and confidential manner.
