Operations Efficiency Specialist
hace 1 semana
Job Overview
At Amazon, we are constantly pushing the boundaries of innovation and disrupting traditional industries. As a Work Allocation Analyst in our Prime Video Global Operations team, you will be part of this exciting journey, pioneering a new generation of digital supply chain at an unprecedented speed to accelerate our market position and global reach.
About the Role
We are seeking a highly skilled and experienced Operations Efficiency Specialist to join our team. In this role, you will be responsible for creating/maintaining operator skill metrics and allocating work to operators. You will collaborate with program and operations managers to identify improvement opportunities to increase workforce utilization and productivity, and work closely with the resource planning team to adjust daily/weekly/monthly headcount in line with changes in incoming volume trends.
Key Responsibilities
- Responsible for workflow, skill, and profile management and adjusting resources in line with volume.
- Interpret and communicate data impacting the current service level including shifts in arrivals, schedules, and productivity.
- Dive deep into data analysis to identify root causes of misses in SLAs.
- Develop and implement new metrics and tools to drive business growth.
- Escalate major issues and ensure stakeholders are informed in a timely manner.
- Communicate effectively with all levels of the organization.
- Produce and own daily, weekly, and monthly reporting on performance goals.
BASIC QUALIFICATIONS
- Strong numerical and analytical skills.
- Intermediate to advanced knowledge of Microsoft Excel, Outlook, Word, PowerPoint.
- Data analysis experience leading to creation of reporting to leadership.
- Fluent in English language.
PREFERRED QUALIFICATIONS
- Experience in Workforce Management software, i.e. Aspect, IEX.
- Demonstrated ability to influence stakeholders through effective communication.
- Demonstrated ability to manage time and prioritize multiple tasks and projects.
- Ability to meet tight deadlines and prioritize workload.
- Ability to work in a cross-functional environment.
Compensation Package
The estimated salary for this role is $65,000 - $85,000 per year, depending on qualifications and experience. Amazon offers a competitive benefits package, including health insurance, 401(k) matching, and paid time off.
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