Head of Operations Excellence

hace 3 semanas

Barcelona, Barcelona, España Kognia Sports Intelligence A tiempo completo
About the Role

We are seeking a seasoned Head of Delivery Operations to lead the expansion of our operational footprint as we enter new markets, work with new partners, and develop new use cases that require new operational processes.

Key Responsibilities
  • Lead the Delivery Operations department, including annotation teams, quality assurance, and customer success.
  • Coordinate with the Product and Engineering areas to provide input to company roadmaps in order to meet delivery/integration/implementation objectives.
  • Manage relationships and contracts with vendors involved in the delivery value chain, which may include video, data, and other service providers.
  • Implement process, policies, and standards across the Delivery Operations department, and coordinate on cross-departmental policies as relevant, in order to balance quality, speed, and cost, according to company strategies.
  • Evaluate risks related to the entire value chain and strategize accordingly.
Requirements
  • Proven experience in operations management with a specific focus on early-stage products from greenfield to growth stage.
  • Excellent communication, collaboration, and leadership skills, with the ability to guide cross-functional teams toward a common goal.
  • Strong analytical skills and data-driven mindset, with experience using metrics and KPIs to drive product decisions.
  • Experience with AI-based products and incorporating R&D efforts into product strategy.
  • Deep passion for football, sports analytics, and understanding market dynamics.
  • Familiarity with agile methodologies and experience working in startup environments.
What We Offer
  • Competitive salary and performance-based incentives.
  • A central role in a growing startup.
  • Work with a dedicated, talented team in a collaborative environment.
  • Opportunities for professional growth and development.
  • Flexible working arrangements and a balanced approach to remote and in-office work.

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