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Customer Support Agent
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{"h1": "Customer Support Agent - Danish Speaker", "p": "We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Agent - Danish Speaker. As a key member of our customer support team, you will be responsible for providing exceptional service to our Danish-speaking customers, assisting with travel bookings, and resolving any issues that may arise.
Key Responsibilities:
* Assist Danish-speaking customers with travel bookings, including flights, hotels, car rentals, and package holidays.
* Provide guidance on itinerary changes, cancellations, refunds, and travel-related questions.
* Handle and resolve customer complaints in a professional and timely manner.
* Maintain up-to-date knowledge of the travel agency's products, services, and policies.
* Accurately log customer interactions and manage tickets in the company's CRM system.
* Collaborate with other departments to resolve complex issues or escalations when necessary.
Requirements:
* Language Skills: Native Danish speaker with B2-C1 proficiency in English.
* Experience: 12 months of experience in customer support (experience in the travel industry is advantageous but not required).
* Skills: Excellent verbal and written communication skills, strong problem-solving and multitasking abilities, ability to work under pressure in a fast-paced environment, adaptability to rotational shifts, including weekends and holidays, familiarity with travel booking systems (GDS) is a plus.
Benefits & Schedule:
* Work Schedule: Rotational shifts from Monday to Sunday, 9 AM to 7 PM.
* Location: On-site, Malaga.
* Competitive salary + benefits package (health insurance, travel discounts, etc.).
* Relocation assistance for candidates moving to Malaga.
* Opportunities for career growth and training within the travel industry.
If you are a motivated and customer-focused individual with excellent communication skills and a passion for the travel industry, we encourage you to apply for this exciting opportunity.
Please note that only candidates with the required language skills and experience will be considered for this position.
We look forward to hearing from you"}
