Cloud Transformation Lead at SAP Enterprise Services
hace 3 días
About the Role
As a Technical Service Manager at SAP Enterprise Cloud Services, you will play a critical part in helping our customers accelerate their cloud transformation journey and achieve business values and outcomes from their SAP landscape.
Your Key Responsibilities
- You will act as a trusted technical advisor to our customers and partners, analyzing their business requirements and problems to provide quality services and resolve technical complexities.
- Primary contact for customers for discussions about SAP technology and innovations, serving as an escalation point person for technical issues, service requests, and incidents.
- Understand the customer's business, goals, and challenges to suggest technical solutions & services.
- Offer comprehensive knowledge of SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
- Design optimal SAP configuration to maximize system performance and availability.
Requirements
- Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis).
- Minimum 3 years of experience in a customer-facing role.
- Hands-on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase databases.
- Experience in de-escalating critical situations.
- Fluency in Spanish and English is mandatory. Fluency in Italian, Portuguese, or Turkish language is an advantage.
What We Offer
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. At SAP, we believe in unleashing all talent and creating a better and more equitable world. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. With estimated salary of $120,000 - $180,000 per year, depending on experience and qualifications, this role offers a competitive compensation package.
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