Enterprise Cloud Transformation Specialist
hace 2 días
**About SAP**
We empower businesses to run better at scale. At SAP, we foster a collaborative work environment where innovation and creativity thrive. Our purpose-driven approach enables us to build the foundation for tomorrow, creating a workplace that values diversity, flexibility, and future-focused work. We offer a highly collaborative team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options to choose from.
**Job Overview**
The Technical Service Manager will play a critical role in supporting our customers' SAP S/4 HANA adoption journey as part of the SAP Enterprise Cloud Services team. This position involves analyzing customers' business requirements and problems, working across departments to provide quality services, resolve technical complexities, and accompany them throughout their entire cloud transformation journey.
**Key Responsibilities**
- Serve as the primary contact for customers discussing SAP technology and innovations, and escalate technical issues, service requests, and incidents.
- Understand customers' business goals, challenges, and suggest technical solutions & services.
- Offer comprehensive knowledge of SAP S/4 HANA architecture, conversion, migration path, methodology, and tools.
- Design optimal SAP configuration to maximize system performance and availability.
- Identify top issues, define & execute service plan activities, and orchestrate implementation of technical action items across customer landscapes.
**Requirements**
- Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis).
- Minimum 3 years of experience in a customer-facing role.
- Hands-on experience and working knowledge of Unix/Linux flavors, SAP HANA, and Sybase databases.
- Experience in de-escalating critical situations.
- Fluency in Spanish and English is mandatory. Fluency in Italian, Portuguese, or Turkish language is an advantage.
- Solid know-how in SAP Technologies and Products (SAP certification highly beneficial).
- Hyperscalers certification (AWS, Azure, GCP) is a plus.
**What You Will Earn**
A competitive salary of $120,000 - $150,000 per year, depending on location and experience, plus a range of benefits including health insurance, retirement plans, and opportunities for professional growth and development.
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