E-commerce Operations Manager for High-Growth Venture
hace 2 días
Remotely Talents is a trailblazer in e-commerce, having founded France's largest e-commerce incubator six years ago. They support over 2,500 companies, including high-potential direct-to-consumer (DTC) brands. Among their ventures is a fast-growing subscription brand for pet owners, with plans to expand across Europe and into Asia within two years. The company is committed to building a technically advanced, sustainable e-commerce model that positions their brand as a leader in European e-commerce.
We are seeking an experienced Operations Manager to work closely with the Chief Operating Officer (COO), translating strategy into action, managing high-priority projects, and ensuring departmental alignment. This remote role is ideal for someone who thrives in a fast-paced, high-growth environment.
- Project Execution and Process Management
As an Operations Manager at Remotely Talents, you will oversee and manage critical projects to ensure they meet quarterly goals set by the CEO and COO. You will coordinate efforts across departments to keep everyone aligned. Your key responsibilities include:
- Create efficient, scalable processes using tools like Notion, Google Sheets, and project management software.
- Focus on clear timelines, accountability, and results.
- Regularly refine our methods to ensure projects stay on schedule, within budget, and achieve the COO's vision.
- Maintain KPI Standards
You will maintain Key Performance Indicator (KPI) standards, setting up regular checks (daily, weekly, monthly) to ensure our processes and KPIs meet company standards. Your responsibilities include:
- Taking ownership of key operational metrics, such as order accuracy, customer retention, inventory, and customer support efficiency.
- Keeping detailed records of workflows and making changes as needed to ensure smooth operations.
- Ownership of Projects
You will take full responsibility for your projects, balancing independence with clear accountability to company standards. Your key responsibilities include:
- Setting up feedback systems.
- Optimizing processes.
- Keeping productivity high.
- Implement Clear Responsibility Matrix
You will implement a clear responsibility matrix, establishing a system for tracking roles and responsibilities for team members and partners. Your responsibilities include:
- Mentoring and supporting teams.
- Ensuring clear and productive communication.
- 5+ years in operations management or project management roles in e-commerce or consultancy.
- Experience with Notion, Google Sheets, and other project management tools (e.g., Asana, Monday.com).
- Proven success managing multi-regional projects and ensuring alignment with strategic goals.
Estimated Salary: $85,000 - $110,000 per year, depending on experience and qualifications. A competitive salary and benefits package will be offered to the successful candidate.
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