Data Insights Leader for CX Analytics

hace 2 días


Barcelona, Barcelona, España Dsm-Firmenich A tiempo completo

**Company Overview**

Dsm-Firmenich, a leading company in the industry, is committed to innovation and social responsibility. We believe in creating a culture that values diversity and inclusion.

**Salary & Benefits**

We offer a highly competitive base salary of €80,000 per annum, accompanied by variable compensation plans and an enviable set of benefits, including a comprehensive health insurance package, retirement savings plan, and generous paid time off.

**Job Description**

We are seeking a Data Insights Leader for our CX Analytics team in Barcelona, Spain. As a key member of our Supply Chain Customer Experience Team, you will play a crucial role in driving business growth through data-driven insights and strategic decision-making.

**Key Responsibilities:**

  • Define, implement, track, and improve key performance indicators (KPIs) and process performance indicators (PPIs) for CX across all Business Units.
  • Act as a product owner from CX when implementing new Data products.
  • Establish and manage data quality and governance program to maintain accurate and reliable CX data.
  • Industrialize CX data analytics to gain accuracy, speed, efficiency, scalability, cost savings, and real-time insights.

**Required Skills & Qualifications:**

To be successful in this role, you should possess:

  • A degree in computer science or engineering.
  • At least 10 years of experience in analytics, insights, and strategy, with a strong background in supply chain management.
  • Solid knowledge in prescriptive analytics, data visualization, and data mining.
  • Experience in translating data into value, particularly in supply chain management.
  • Excellent oral, written, and presentation skills in English.

**Location & Work Environment**

This role is based in Barcelona, Spain, and requires a hybrid work arrangement. You will work closely with our global teams to foster collaboration and drive results.

**How to Apply**

If you are interested in this opportunity, please submit your CV in English, outlining your qualifications and experience. We look forward to reviewing your application.


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