Digital Transformation Expert

hace 1 mes


Barcelona, Barcelona, España Dynatrace A tiempo completo

**About Us**

Dynatrace is a leading provider of software intelligence solutions that help businesses deliver perfect software and achieve their digital transformation goals. With a strong presence in the market, we work with top brands to deliver exceptional customer experiences.

**Job Overview**

We are seeking a highly skilled Digital Transformation Expert to join our team as a Technical Product Specialist II. In this role, you will play a crucial part in accelerating product adoption, driving user satisfaction, and providing strategic consulting to our customers.

**Key Responsibilities**

- Respond to product inquiries and provide assistance to customers via chat, email, web conference, and phone.

- Provide customers with personalized coaching sessions and product onboarding to ensure they get the most value from our platform.

- Enable, coach, and mentor our Premium customers on best practices to ensure adoption of the Dynatrace platform.

- Track and document customer touchpoints and engagements.

- Triage, diagnose, and provide solutions to complex configuration issues with Dynatrace solutions.

- Perform customer environment health checks of product installation, deployment, configuration, usage, and adoption.

- Provide recommendations to improve value realization of Dynatrace.

**Requirements**

- 2+ years of experience in a technical role with a focus on customer success.

- Strong understanding of software development and agile methodologies.

- Excellent communication and problem-solving skills.

**What We Offer**

- A competitive salary range of $120,000 - $150,000 per year.

- Opportunities for career growth and professional development.

- A dynamic and supportive work environment.

**Location**

This role can be performed remotely or from one of our offices. Please note that relocation assistance may be provided for the right candidate.



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