Digital Transformation Expert
hace 1 mes
**About Us**
Dynatrace is a leading provider of software intelligence solutions that help businesses deliver perfect software and achieve their digital transformation goals. With a strong presence in the market, we work with top brands to deliver exceptional customer experiences.
**Job Overview**
We are seeking a highly skilled Digital Transformation Expert to join our team as a Technical Product Specialist II. In this role, you will play a crucial part in accelerating product adoption, driving user satisfaction, and providing strategic consulting to our customers.
**Key Responsibilities**
- Respond to product inquiries and provide assistance to customers via chat, email, web conference, and phone.
- Provide customers with personalized coaching sessions and product onboarding to ensure they get the most value from our platform.
- Enable, coach, and mentor our Premium customers on best practices to ensure adoption of the Dynatrace platform.
- Track and document customer touchpoints and engagements.
- Triage, diagnose, and provide solutions to complex configuration issues with Dynatrace solutions.
- Perform customer environment health checks of product installation, deployment, configuration, usage, and adoption.
- Provide recommendations to improve value realization of Dynatrace.
**Requirements**
- 2+ years of experience in a technical role with a focus on customer success.
- Strong understanding of software development and agile methodologies.
- Excellent communication and problem-solving skills.
**What We Offer**
- A competitive salary range of $120,000 - $150,000 per year.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
**Location**
This role can be performed remotely or from one of our offices. Please note that relocation assistance may be provided for the right candidate.
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