Cloud Transformation Leader for SAP Enterprise Services

hace 17 horas


Madrid, Madrid, España Sap A tiempo completo

SAP is seeking a Technical Service Manager to join our team at Enterprise Cloud Services. As a trusted technical advisor, you will play a critical part in helping our customers accelerate their cloud transformation journey and achieve business values and outcomes from their SAP landscape.

About the Role

You will be responsible for analyzing customers' business requirements and problems, working across SAP departments to provide quality services, resolve technical complexities, and accompany customers throughout their entire cloud transformation journey.

  • Primary contact for customers on SAP technology and innovations, and serve as an escalation point person for technical issues, service requests, and incidents.
  • Understand customers' business, goals, and challenges to suggest technical solutions & services.
  • Offer comprehensive knowledge of SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
  • Identify top issues, define & execute service plan activities, and orchestrate implementation of technical action items across customer landscapes.
  • Design optimal SAP configuration to maximize system performance and availability.
  • Identify and position offerings by SAP that deliver value to the customer.

What You Need To Bring:

  • Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis).
  • Minimum 3 years of experience in a customer-facing role.
  • Hands-on experience and working knowledge of Unix/Linux flavors, SAP HANA, and Sybase databases.
  • Experience in de-escalating critical situations.
  • Fluency in Spanish and English is mandatory.
  • Fluency in Italian, Portuguese, or Turkish language is an advantage.
  • Solid know-how in SAP Technologies and Products (SAP certification highly beneficial).
  • Hyperscalers certification (AWS, Azure, GCP) is a plus.

Estimated Salary Range: $120,000 - $180,000 per year, depending on location and experience.

SAP offers a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.



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