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Technical Support Specialist
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We are seeking a highly skilled Technical Support Specialist to join our team at Tgw Group. As a Technical Support Specialist, you will be responsible for providing expert technical support to our customers, ensuring their issues are resolved efficiently and effectively.
Main Responsibilities- Customer Support: Provide timely and effective technical support to customers, resolving issues through investigation, diagnosis, and solution implementation.
- IT Product Development: Design and develop IT product extensions and customizations, as well as customer-specific warehouse management and material flow software modules.
- System Testing and Integration: Conduct system testing and integration to ensure seamless functionality and performance.
- Training and Documentation: Provide training to system users and generate system documentation to ensure effective knowledge transfer.
- Travel and Collaboration: Travel to customers as required to provide on-site support and collaborate with cross-functional teams.
- Strong IT Background: 3 years of experience in IT science or equivalent.
- Technical Skills: Solid knowledge and experience in SQL, C#, and ORACLE relational database management systems.
- Programming Tools: Proficiency in SQL Developer, Visual Studio, Eclipse, and Git.
- Methodology: Agile (SCRUM) methodology experience.
- Languages: Fluency in Spanish and English.
Tgw Group is a leading provider of automated warehousing and distribution solutions across the globe. Our Northern Europe hub was established in 2010 and operates across three offices, employing over 350 people. We work with clients ranging from FTSE100 to SMEs to implement small materials handling operations to complex fulfillment centers.
What We Offer- Culture and Values: A job in a successful international company with a strong focus on culture and values.
- Collaborative Environment: A cooperative work environment in a proactive team for highly innovative products.
- Up-to-Date Tech Stack: The opportunity to work in an environment with an up-to-date tech stack.
- Flat Hierarchies: Flat hierarchies, short decision-making processes, and a lot of room for creativity.
- Flexible Working Hours: Flexible working hours and private insurance.
