Customer Service Representative With Turkish Language Skills

hace 3 semanas


Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo
Job Summary:

We are seeking a highly skilled Turkish-speaking Customer Service Representative to join our team at Wibit Consulting & Services in Lisbon, Portugal. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

• Provide support to Content Creators/Influencers across Social Media on Subscription Management, Account Management, Technical Troubleshooting, and use of Marketing tools.
• Make outbound phone calls to ensure customers understand the information being passed on to them.
• Provide product and tool support to improve clients' experience.
• Identify trends and solve problems facing multiple SMB clients.

Requirements:

• Flawless communication skills, both written and oral in Turkish (C2).
• Proficient in English (B2).
• Ability to work quickly and efficiently under deadline pressure.
• Very good accuracy and attention to detail.
• Proven ability to work and make decisions with minimal supervision.
• Proactively utilize strong problem-solving skills to deliver customer-focused solutions.

What We Offer:

• Affordable accommodation provided by the employer.
• Cafeteria on site.
• Training paid.
• A dynamic multilingual, multicultural, and creative team with a positive and friendly atmosphere.
• Guidance and tools to reach your full potential.
• Relocation support with a room for candidates from further away.

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