Quality Assurance Lead
hace 2 meses
Unlock Your Potential with TDCX
Are you looking to unleash your full potential and achieve more in your career? Look no further than TDCX, an award-winning and fast-growing BPO company. As a Quality Assurance Lead with Arabic language skills, you will have the opportunity to work with the world's most loved brands and be part of a diverse, dynamic team.
Why Choose TDCX?
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to thrive at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
Your Mission
As a Quality Assurance Lead, you will be responsible for performing channel monitoring to evaluate employee behavior and customer service performance, providing structured and valuable feedback to address skills and knowledge gaps, and collaborating with the call quality team to identify and streamline QA processes. You will also work in partnership with Operations, Training, and Clients to develop and enhance evaluation programs that meet the objectives of the account.
What We're Looking For
We are seeking a candidate with at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in any field. Prior experience in performing quality audits, root cause analysis, and process improvement initiatives is preferred. The ideal candidate will possess knowledge of Quality terms, tools, and methodologies, and demonstrate excellent organizational, time management, customer service, and problem-solving skills.
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