Strategic Operations Manager

hace 1 día


Madrid, Madrid, España Msx International Inc. A tiempo completo

About Msx International Inc.

Msx International Inc. is a leading company in the automotive sector, with over 5,000 employees based in more than 80 countries across the globe. We provide industry-leading expertise that spans Parts, Accessories & Service Performance, Actionable Insights, Diagnostics & Repair Enhancement, Warranty and Repair Efficiency, Technical Information, Learning Solutions, and Building trust since 1931.

Job Title: Strategic Operations Manager - Multilingual Team Lead

We are seeking an experienced Strategic Operations Manager to lead our multilingual team. The ideal candidate will have extensive knowledge and experience in the customer service sector, with a focus on Outbound sales, B2B sales, or business development.

Key Responsibilities:

  • Lead the team of lead management & dealer support agents to achieve their objectives.
  • Review KPIs and SLAs of the project.
  • Prepare the monthly forecast and control of income/expenses of the project.
  • Control the budget.
  • Drive continuous improvement of processes.
  • Organize and participate in performance monitoring meetings with the client.
  • Participate in the selection processes of team members.
  • Organize onboarding processes and training of new recruits.
  • Motivate and monitor teams to maintain their commitment and performance.

About You:

You should have:

  • Extensive knowledge and experience in the customer service sector.
  • Experience in Outbound sales, B2B sales, or business development.
  • Experience in leading large-scale Contact Centers with operations for different markets.
  • Skill in dealing with clients.
  • Ability to manage people.
  • Ability to make decisions.
  • Strong communication skills and the ability to persuade.
  • Mastery of English (minimum C1) and Spanish is essential.

What We Offer:

  • A competitive salary of €55,000 - €65,000 per year.
  • 40 hours a week, Monday – Friday.
  • A great team of professionals in an internationally consolidated company.
  • The opportunity to gain a global vision of the automotive sector, interacting with clients, suppliers, consultants, and dealers.
  • MSX Bazaar: Collective purchasing portal with great discounts for employees.
  • 23 working days according to collective agreement + 3 extra days.
  • National and international mobility plan.

Join us: If you think you have the skills and experience we're looking for, apply now



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