Digital Infrastructure Manager

hace 3 semanas


Madrid, Madrid, España Cognizant A tiempo completo
Company Overview

Cognizant is a global leader in professional services, transforming clients' business models for the digital era. Our unique consultative approach helps clients build and run more innovative and efficient businesses.

We foster an innovative environment where you can build your career path, taking care of our people, clients, company, communities, and climate by doing what's right.

Salary and Benefits

We offer a competitive salary: $120,000 per year, plus additional benefits including restaurant tickets, permanent contract, flexible retribution for Gympass and nursery tickets, referral program, and salary and bonuses based on performance.

Job Description

As a Digital Infrastructure Manager at Cognizant, you will oversee Analyst-level duties, providing Level 2 technical support and resolving complex technical issues. You will distribute, prioritize, and monitor team tasks, ensuring timely and efficient resolution of incidents and requests.

You will serve as the primary point of contact for site operations, maintaining strong relationships with stakeholders and vendors. You will ensure compliance with SLA and KPI requirements, escalating issues when necessary to meet service standards.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Leadership Coordination: Ability to oversee team tasks, serve as the site contact, and manage stakeholder expectations with proficiency.
  • Technical Expertise: Extensive experience with Windows 10/11, Office 365, and Microsoft Teams, along with in-depth knowledge of mobile devices (iPhone/iPad, Android).
  • Project Management: Experience in leading small projects and coordinating with regional offices to achieve team objectives.
  • Certification Skills: ITIL certification preferred; knowledge of iManage (for legal sector roles) and ServiceNow for ticketing and task management.
  • Language Skills: Native Spanish language proficiency and strong command of English for effective communication in bilingual environments.
  • IT Infrastructure: Foundational understanding of Servers, Switches, Routers, and Data Center hardware for general troubleshooting.
  • Mobile Device Support: Experience in supporting mobile devices (iPhone, iPad, Android) and video conferencing units.
  • Negotiation Skills: Skilled in negotiating agreements with vendors and stakeholders.
Benefits

As a member of our team, you will enjoy:

  • Career Development Opportunities: We foster an innovative environment where you can build your career path.
  • Diversity and Inclusion: We are dedicated to nurturing a community where everyone feels heard, accepted, and welcome.
  • Flexible Work Arrangements: Remote position within Spain, allowing flexibility and work-life balance.

We are a high-caliber team who appreciate and support one another, upholding an energetic, collaborative, and inclusive workplace where everyone can thrive.



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