Gaming Risk Analyst

hace 3 semanas


Muro del Alcoy, Alicante, España Wibit Consulting & Services (Wibitcs) A tiempo completo

Job Title: Gaming Analyst With Danish

Location: Tal-Pietà, Malta

Employment Type: Full-time, on site

Remuneration: Base salary

Job Description:

We are seeking a highly skilled Gaming Analyst to join our team in Malta. As a Gaming Analyst, you will be responsible for analyzing risk-scoring reports to identify potential addictive behavior and providing support to at-risk players.

Key Responsibilities:

  • Analyze risk-scoring reports to identify potential addictive behavior
  • Provide support to at-risk players in accordance with internal policies and procedures
  • Monitor escalated player registrations to prevent and avoid underage gambling
  • Track and assess escalated self-excluded players for risk and manage refunds for eligible players
  • Review follow-up case reports on a daily, weekly, and monthly basis
  • Escalate complex cases with recommendations to senior management to ensure effective player protection
  • Apply a solution-focused approach to assist vulnerable players
  • Recommend changes and improvements to Responsible Gaming operational activities and processes
  • Collaborate with the Responsible Gaming Management team to promote Responsible Gaming awareness and deliver necessary training

Requirements:

  • Native or fluent Danish speaker with strong English proficiency in both written and spoken forms
  • Keen interest in addiction psychology and knowledge of regulatory and compliance standards
  • Effective listening skills, empathy, and the ability to understand others
  • Willingness to learn and improve business operations
  • Positive mindset and flexibility
  • Strong teamwork abilities
  • Analytical thinking with excellent attention to detail
  • Capability to work effectively in a fast-paced, dynamic environment

Working Hours: Shifts from 9 AM to 11 PM with early/afternoon shifts Monday to Saturday, with a high possibility of Sunday shifts

Benefits:

  • Private health insurance
  • Free breakfast and lunch
  • Wellness allowance
  • Birthday leave
  • Company and Team building events
  • Relocation package to Malta including flight and 2 weeks of accommodation
  • And much more

Company: Wibit Consulting & Services (Wibitcs)


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