Gaming Risk Analyst

hace 4 semanas

Muro del Alcoy, Alicante, España Wibit Consulting & Services (Wibitcs) A tiempo completo
Job Title: Gaming Risk Analyst - Danish Speaker

We are seeking a highly skilled Gaming Risk Analyst to join our team at Wibit Consulting & Services (Wibitcs). As a Gaming Risk Analyst, you will be responsible for analyzing risk-scoring reports to identify potential addictive behavior and providing support to at-risk players. You will also monitor escalated player registrations to prevent and avoid underage gambling.

Key Responsibilities:

* Analyze risk-scoring reports to identify potential addictive behavior and contact at-risk players via phone or email, providing support in accordance with internal policies and procedures.
* Monitor escalated player registrations to prevent and avoid underage gambling.
* Track and assess escalated self-excluded players for risk and manage refunds for eligible players.
* Review follow-up case reports on a daily, weekly, and monthly basis.
* Escalate complex cases with recommendations to senior management to ensure effective player protection.
* Apply a solution-focused approach to assist vulnerable players.
* Recommend changes and improvements to Responsible Gaming operational activities and processes.
* Collaborate with the Responsible Gaming Management team to promote Responsible Gaming awareness and deliver necessary training.

Requirements:

* Native or fluent Danish speaker with strong English proficiency in both written and spoken forms.
* Keen interest in addiction psychology and knowledge of regulatory and compliance standards.
* Effective listening skills, empathy, and the ability to understand others.
* Willingness to learn and improve business operations.
* Positive mindset and flexibility.
* Strong teamwork abilities.
* Analytical thinking with excellent attention to detail.
* Capability to work effectively in a fast-paced, dynamic environment.

Benefits:

* Private health insurance.
* Free breakfast and lunch.
* Wellness allowance.
* Birthday leave.
* Company and Team building events.
* Relocation package to Malta including flight and 2 weeks of accommodation.
* And much more

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