Oracle Cloud HCM Functional Support Specialist
hace 3 semanas
This position is responsible for ensuring our HR systems are functioning optimally and meeting the needs of our organization.
Main Responsibilities:
- Functional Support: Providing expert support for our Oracle HCM Cloud applications, including Core HR, Talent Management, and Compensation Management.
- Troubleshooting: Resolving Level 2 and Level 3 support tickets in a timely and efficient manner.
- Collaboration: Working closely with HR users to gather requirements, identify system improvements, and enhance functionality based on user feedback.
- System Testing: Conducting system testing, including User Acceptance Testing (UAT), and validating system changes.
- Documentation: Maintaining detailed documentation of processes, configurations, and user guides to ensure efficient knowledge transfer.
- Reporting: Producing Weekly Status Reporting including key performance indicators.
- Implementation: Assisting with the implementation of new features and functionalities after thorough analysis of business needs.
- Integration: Collaborating with cross-functional teams to ensure smooth integration and data flow between HR systems and other applications.
- Knowledge Sharing: Staying updated with the latest Oracle Cloud HCM trends to provide informed recommendations for system enhancements.
Requirements:
- Bachelor's degree in Human Resources, Information Technology, or a related field.
- Minimum of 3 years of experience as a Functional Support Analyst within Oracle Cloud HCM.
- Excellent knowledge of Oracle Cloud Human Capital Management Application functionality.
- Strong Functional expertise covering all Oracle SaaS Applications supporting technologies.
- Strong functional knowledge of Oracle HCM Cloud Applications not currently implemented.
- Previous experience of regression testing Oracle Quarterly release upgrades.
- Excellent problem-solving skills and the ability to analyze complex issues.
- Strong communication skills with the ability to effectively interact with HR, IT, and management.
- Experience with system testing methodologies and documentation practices.
- Familiarity with data management and reporting tools related to HCM.
- Oracle HCM certification.
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