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Business Transformation Lead
hace 1 mes
Job Summary:
As a Business Transformation Lead at Mphasis, you will be responsible for driving business growth and improvement through the implementation of CRM systems. With a strong background in business analysis and project management, you will lead cross-functional teams to analyze business processes, identify areas for improvement, and develop strategies to enhance customer experience.
Key Responsibilities:
* Lead business analysis and process improvement initiatives to drive business growth and customer satisfaction
* Collaborate with cross-functional teams to develop and implement CRM strategies
* Analyze business processes and identify areas for improvement
* Develop and implement process improvements to enhance customer experience
* Manage and lead project teams to ensure successful project delivery
About Mphasis:
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized digital experience to clients and their end customers.
Equal Opportunity Employer:
Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical conditions, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders
