English Customer Service Role

hace 7 días


Madrid, Madrid, España beBee Careers A tiempo completo
English Customer Service Role Overview

We are an agri-tech Farmer-to-Consumer platform that offers a sustainable and transparent alternative to fight food waste by creating a direct link between agricultural producers and consumers.

About the Role:

  1. You will advise and support our customers across different markets via phone, email, and social media — whether it's about tracking an order, questions about our products or services, or resolving an incident.
  2. You will gather and categorize customer feedback and suggestions to share them with the relevant internal teams.
  3. You will collaborate with other departments to handle customer requests efficiently.

Requirements:

  • Fluent in French and have a good level of Spanish and/or English.
  • You live in Madrid or are planning to move here soon.
  • You're a great team player but also know how to work independently.
  • You're highly adaptable.
  • Challenges don't scare you — you actually enjoy taking them on.
  • You're enthusiastic, curious, and love learning new things.
  • You have at least 1 year of experience in customer service, especially valued if in sales, logistics, agriculture, or e-commerce.
  • Sustainability is one of your core values.

Perks:

  1. A permanent contract (40 hours per week).
  2. Full-time schedule: a 5-day week from Monday to Sunday, with one Saturday or Sunday off every four weeks.
  3. Hybrid model: two days of remote work per week.
  4. Partially funded health insurance.
  5. €250 per year for any training you wish to undertake.
  6. An open corporate culture where your ideas are welcomed.
  7. A young, dynamic, and passionate team.
  8. The chance to taste products from our producers and receive organic fruits and vegetables weekly.

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