English Customer Service Role
hace 7 días
We are an agri-tech Farmer-to-Consumer platform that offers a sustainable and transparent alternative to fight food waste by creating a direct link between agricultural producers and consumers.
About the Role:
- You will advise and support our customers across different markets via phone, email, and social media — whether it's about tracking an order, questions about our products or services, or resolving an incident.
- You will gather and categorize customer feedback and suggestions to share them with the relevant internal teams.
- You will collaborate with other departments to handle customer requests efficiently.
Requirements:
- Fluent in French and have a good level of Spanish and/or English.
- You live in Madrid or are planning to move here soon.
- You're a great team player but also know how to work independently.
- You're highly adaptable.
- Challenges don't scare you — you actually enjoy taking them on.
- You're enthusiastic, curious, and love learning new things.
- You have at least 1 year of experience in customer service, especially valued if in sales, logistics, agriculture, or e-commerce.
- Sustainability is one of your core values.
Perks:
- A permanent contract (40 hours per week).
- Full-time schedule: a 5-day week from Monday to Sunday, with one Saturday or Sunday off every four weeks.
- Hybrid model: two days of remote work per week.
- Partially funded health insurance.
- €250 per year for any training you wish to undertake.
- An open corporate culture where your ideas are welcomed.
- A young, dynamic, and passionate team.
- The chance to taste products from our producers and receive organic fruits and vegetables weekly.
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