Senior Agent, Connected Drive, Afternoon Shift

hace 3 semanas


Barcelona, Barcelona, España Bosch A tiempo completo


As a Senior Agent, you will play a vital role in ensuring exceptional customer service standards are consistently met and exceeded. You will serve as a valuable intermediary between our frontline call center agents and team leaders, handling complex customer inquiries, resolving escalated issues, and providing guidance and support to junior agents.

Key Responsibilities:

  • Handle escalated customer inquiries, complaints, and issues with professionalism and empathy.
  • Provide exceptional customer service by resolving complex problems and addressing customer concerns.
  • Mentor and provide guidance to junior agents, assisting them in handling difficult calls and improving their performance.
  • Stay up-to-date with company policies, products, and procedures to provide accurate information to customers and insights and best practices with the team to enhance overall performance and customer satisfaction.
  • Monitor and evaluate calls to ensure compliance with company guidelines and customer service in identifying training needs and recommending improvements to processes and procedures.
  • Maintain detailed and accurate records of customer interactions, escalations, and issue resolutions.
  • Generate reports and analyze data to identify trends and areas for improvement.
  • Collaborate with team leaders and managers to provide input on agent performance and operational improvements.
  • Participate in team meetings, training sessions, and other collaborative activities.
  • Embody and promote our company's culture, mission, vision, and values in all interactions with customers and team.

Qualifications:

  • Proven experience as a call center agent with at least 6 months in a similar role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and the capacity to handle difficult customer interactions.
  • Proficient in using BSO software.
  • Leadership skills and the ability to mentor and support junior agents.
  • Strong attention to detail and organizational skills.
  • Ability to work in a fast-paced and dynamic environment.
  • Flexibility to work afternoon shift and weekends as needed.

Additional Information:

Impress us with your competence, personality, and commitment, and you'll be able to set out on a new career path.

It is your expertise, commitment, and experience which makes our services "Invented for life" and sparks enthusiasm in our customers.



  • Barcelona, Barcelona, España Bosch Group A tiempo completo

    Job Title: Senior Agent, Connected Drive, Afternoon ShiftAs a Senior Agent, you will play a vital role in ensuring exceptional customer service standards are consistently met and exceeded.Key Responsibilities:Handle escalated customer inquiries, complaints, and issues with professionalism and empathy.Provide exceptional customer service by resolving complex...


  • Barcelona, Barcelona, España Bosch Group A tiempo completo

    Job Title: Senior Agent, Connected Drive, Afternoon ShiftAs a Senior Agent, you will play a vital role in ensuring exceptional customer service standards are consistently met and exceeded.Key Responsibilities:Handle escalated customer inquiries, complaints, and issues with professionalism and empathy.Provide exceptional customer service by resolving complex...


  • Barcelona, Barcelona, España Bosch Group A tiempo completo

    Job SummaryWe are seeking a skilled Senior Agent to join our Connected Drive team as an Afternoon Shift Expert. In this role, you will serve as a valuable intermediary between our frontline call center agents and team leaders, handling complex customer inquiries, resolving escalated issues, and providing guidance and support to junior agents.Key...


  • Barcelona, Barcelona, España Bosch Group A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Agent to join our Connected Drive team in an afternoon shift role. As a Senior Agent, you will serve as a valuable intermediary between our frontline call center agents and team leaders, handling complex customer inquiries, resolving escalated issues, and providing guidance and support to junior agents.Key...


  • Barcelona, Barcelona, España Bosch A tiempo completo

    As a Senior Agent, you will play a vital role in ensuring the highest level of customer satisfaction and service quality in our Connected Drive team. Key responsibilities include handling complex customer inquiries, escalating issues, and providing guidance and support to junior agents. In this role, you will act as a brand ambassador, embodying and...


  • Barcelona, Barcelona, España Bosch Group A tiempo completo

    As a Senior Agent, you will play a vital role in ensuring that our team consistently meets and exceeds customer service standards. You will be responsible for handling complex customer inquiries, resolving escalated issues, and providing guidance and support to junior agents.You will serve as a valuable intermediary between our frontline call center agents...


  • Barcelona, Barcelona, España Bosch A tiempo completo

    Job DescriptionAs a Senior Agent, you will play a key role in ensuring exceptional customer service standards are consistently met and exceeded in our Connected Drive team. Your primary responsibility will be to handle complex customer inquiries, resolve escalated issues, and provide guidance and support to junior agents.Key ResponsibilitiesCustomer...


  • Barcelona, Barcelona, España Bosch Group A tiempo completo

    Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 10,000 associates at 36 locations...


  • Barcelona, Barcelona, España Bosch Group A tiempo completo

    About the Role:Serve as a vital intermediary between our frontline call center agents and team leaders, ensuring seamless communication and exceptional customer service. Develop strong relationships with customers, resolving complex issues and providing guidance to junior agents.Key Responsibilities:• Handle escalated customer inquiries with...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    About CPM InternationalCPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages to cater to diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.Our Client: New BalanceNew Balance believes that we are born to move, and they are...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    About CPM InternationalCPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages to cater to diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.Our Client: New BalanceNew Balance believes that we are born to move, and they are...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    Job Title: Content Reviewer Afternoon ShiftWe are seeking a highly motivated and detail-oriented Content Reviewer to join our team in Barcelona. As a Content Reviewer, you will play a crucial role in ensuring the quality and accuracy of content on our social media platform.Key Responsibilities:Review and scan content on the app to ensure it meets our...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    Job Title: Content Reviewer Afternoon ShiftWe are seeking a highly motivated and detail-oriented Content Reviewer to join our team in Barcelona. As a Content Reviewer, you will play a crucial role in ensuring the quality and accuracy of content on our social media platform.Key Responsibilities:Review and scan content on the app to ensure it meets our...


  • Barcelona, Barcelona, España Bosch Group A tiempo completo

    As a Senior Agent with Bosch Group, you'll play a vital role in ensuring exceptional customer experiences. Your responsibilities will include handling complex customer inquiries, resolving escalated issues, and providing guidance and support to junior agents. This is a dynamic position that requires strong problem-solving abilities, excellent communication...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    Are you a detail-oriented individual with a passion for social media? We are seeking a motivated and reliable Content Reviewer to join our team in Barcelona. As a Content Reviewer, you will be responsible for reviewing and scanning content on our social media platform, evaluating reported content, and ensuring that it meets our platform guidelines.**Key...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    Are you looking for a unique opportunity to work in a fast-paced and dynamic environment? We are seeking a motivated and reliable Content Reviewer to join our team in Barcelona.As a Content Reviewer, you will be responsible for reviewing and scanning content on our social media platform, evaluating reported content, and checking whether it is appropriate and...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    Customer Support RoleWe are seeking a skilled Customer Support Agent to join our team at CPM International. As a key member of our global support team, you will be responsible for providing exceptional customer service to our clients worldwide.Key Responsibilities:Provide multilingual support to customers via phone, email, chat, and social mediaDevelop a...

  • Front Desk Coordinator

    hace 4 semanas


    Barcelona, Barcelona, España Monumental English School A tiempo completo

    Job DescriptionThe ideal candidate is a detail-oriented team player who will be the first point of contact for visitors at the office, greeting them in a polite and well-spoken manner.Key ResponsibilitiesAnswer and direct phone callsDistribute mailAct as first point of contact for visitorsProvide information to potential clientsDesigning leafletsTeaching...

  • Front Desk Coordinator

    hace 4 semanas


    Barcelona, Barcelona, España Monumental English School A tiempo completo

    Job DescriptionThe ideal candidate is a detail-oriented team player who will be the first point of contact for visitors at the office, greeting them in a polite and well-spoken manner.Key ResponsibilitiesAnswer and direct phone callsDistribute mailAct as first point of contact for visitorsProvide information to potential clientsDesigning leafletsTeaching...

  • Senior Real Estate Agent

    hace 4 semanas


    Barcelona, Barcelona, España Lucasfox A tiempo completo

    Job Title: Senior SalesWe are seeking an experienced and motivated Senior Real Estate Agent to join our team at Lucas Fox in Madrid.As a Senior Real Estate Agent, you will be responsible for listing properties in target areas, managing client relationships, and driving business development in the assigned areas.Key Responsibilities:In-depth knowledge of...