Head of Retention

hace 3 días

Ceuta, Ceuta, España The Rank Group A tiempo completo
About the Role

We are seeking a seasoned Retention/CRM professional to lead and innovate our customer retention strategy across all our Rank International brands.

Key Responsibilities
  • Develop and execute a comprehensive CRM strategy to enhance customer retention through promotions, products, and communications
  • Work closely with various teams, including Product, Marketing, Analytics, and Technology, to ensure seamless execution of data-driven retention strategies
  • Place the customer at the heart of all activities to drive engagement, and increase conversion rates, loyalty, and lifetime value
  • Identify and solve workflow issues, promoting efficient and effective execution within your team
  • Plan, execute, and measure CRM campaigns, ensuring a test, learn and refine approach
  • Introduce new CRM tools and techniques, such as push notifications and rich media SMS, to differentiate our brand
  • Report on key KPIs such as conversion, upsell, cross-sell, churn, and campaign performance. Ensure continuous evaluation and optimization of CRM initiatives
  • Ensure all communications comply with relevant regulatory and GDPR frameworks
Requirements
  • Experience in the gambling sector (ideally) OR financial services, multi-channel retail, telecommunication, entertainment or agency background
  • Ability to build strong relationships with all stakeholders, and tailor communication to meet the stakeholder's needs
  • Proven experience in influencing at all levels of the organisation and cross-functionally, and providing clarity and insight to complex discussions and debates to achieve resolution and understanding
  • Proven track record of creating and executing segmented end-to-end customer lifecycle journeys
  • Experience with CRM or Email marketing software essential (eg. Emailvision/SmartFocus/Silvepop/Salesforce/Adobe)
  • Proven experience in working with a mass-market customer base and executing a CRM strategy
  • Proven track record utilising an enterprise campaign management solution to drive multi-channel, highly segmented CRM initiatives
  • Experience in driving measurable revenue growth through customer marketing deliver
  • Computer experience - must be competent (intermediate to advanced) in Microsoft Office
  • Experience with Bingo and/or Casino as a user is a plus
  • Degree in some marketing or analytics-related field
About The Rank Group

We are a leading online gaming operator in the Spanish markets with an expanding online and offline portfolio focused on bingo, casino and sports betting with 4 leading brands: YoCasino, YoBingo, YoSports and Enracha.

We offer our own bingo and slots software and also more than 2000 games from the best game providers. With offices based in Ceuta, Malta & Spain we always strive to bring joy and security to our customers. Additionally, we will be launching soon in other regulated markets

Our goal is to provide entertainment to our customers with our websites and apps so that they can access our products from their mobile phones, tablets and computers.

  • Head of Customer Retention

    hace 3 días

    Ceuta, Ceuta, España The Rank Group A tiempo completo

    Head of RetentionAt Rank International, we're seeking a seasoned Retention/CRM professional to lead our customer retention strategy across all our brands. As Head of Retention, you'll be responsible for developing and executing a comprehensive CRM strategy to enhance customer retention through promotions, products, and communications.Key...

  • Head of Customer Retention

    hace 3 días

    Ceuta, Ceuta, España The Rank Group A tiempo completo

    Head of RetentionAt Rank International, we're seeking a seasoned Retention/CRM professional to lead our customer retention strategy across all our brands. As Head of Retention, you'll be responsible for developing and executing a comprehensive CRM strategy to enhance customer retention through promotions, products, and communications.Key...

  • Head of Customer Retention

    hace 3 días

    Ceuta, Ceuta, España The Rank Group A tiempo completo

    {"title": "Head of Retention", "description": "Customer Retention LeadAt The Rank Group, we're seeking a seasoned Retention/CRM professional to lead our customer retention strategy across all our brands. As a key member of our team, you'll develop and execute a comprehensive CRM strategy to enhance customer retention through promotions, products, and...

  • Head of Customer Retention

    hace 3 días

    Ceuta, Ceuta, España The Rank Group A tiempo completo

    {"title": "Head of Retention", "description": "Customer Retention LeadAt The Rank Group, we're seeking a seasoned Retention/CRM professional to lead our customer retention strategy across all our brands. As a key member of our team, you'll develop and execute a comprehensive CRM strategy to enhance customer retention through promotions, products, and...

  • Head of Customer Retention

    hace 1 semana

    Ceuta, Ceuta, España Rank International A tiempo completo

    **About Rank International**Rank International is a leading online gaming operator in the Spanish markets with an expanding online and offline portfolio focused on bingo, casino, and sports betting with 4 leading brands: YoCasino, YoBingo, YoSports, and Enracha.**Our Mission**We strive to provide entertainment to our customers with our websites and apps,...

  • Head of Customer Retention

    hace 1 semana

    Ceuta, Ceuta, España Rank International A tiempo completo

    **About Rank International**Rank International is a leading online gaming operator in the Spanish markets with an expanding online and offline portfolio focused on bingo, casino, and sports betting with 4 leading brands: YoCasino, YoBingo, YoSports, and Enracha.**Our Mission**We strive to provide entertainment to our customers with our websites and apps,...

  • Head of Customer Retention

    hace 2 semanas

    Ceuta, Ceuta, España The Rank Group A tiempo completo

    About The Rank GroupThe Rank Group is a leading online gaming operator in the Spanish markets with an expanding online and offline portfolio focused on bingo, casino, and sports betting. Our goal is to provide entertainment to our customers through our websites and apps, allowing them to access our products from their mobile phones, tablets, and computers.We...

  • Head of Customer Retention

    hace 2 semanas

    Ceuta, Ceuta, España The Rank Group A tiempo completo

    About The Rank GroupThe Rank Group is a leading online gaming operator in the Spanish markets with an expanding online and offline portfolio focused on bingo, casino, and sports betting. Our goal is to provide entertainment to our customers through our websites and apps, allowing them to access our products from their mobile phones, tablets, and computers.We...

  • Head of Customer Retention

    hace 2 semanas

    Ceuta, Ceuta, España The Rank Group A tiempo completo

    About The Rank GroupThe Rank Group is a leading online gaming operator in the Spanish markets with an expanding online and offline portfolio focused on bingo, casino, and sports betting. Our goal is to provide entertainment to our customers through our websites and apps, allowing them to access our products from their mobile phones, tablets, and...

  • Head of Customer Retention

    hace 2 semanas

    Ceuta, Ceuta, España The Rank Group A tiempo completo

    About The Rank GroupThe Rank Group is a leading online gaming operator in the Spanish markets with an expanding online and offline portfolio focused on bingo, casino, and sports betting. Our goal is to provide entertainment to our customers through our websites and apps, allowing them to access our products from their mobile phones, tablets, and...

  • Head of Customer Retention

    hace 2 semanas

    Ceuta, Ceuta, España The Rank Group A tiempo completo

    Job DescriptionCompany OverviewThe Rank Group is a leading online gaming operator in the Spanish markets, with a portfolio of brands focused on bingo, casino, and sports betting. Our goal is to provide entertainment to our customers through our websites and apps, ensuring a secure and enjoyable experience.Job SummaryWe are seeking a seasoned Retention/CRM...

  • Head of Customer Retention

    hace 2 semanas

    Ceuta, Ceuta, España The Rank Group A tiempo completo

    Job DescriptionCompany OverviewThe Rank Group is a leading online gaming operator in the Spanish markets, with a portfolio of brands focused on bingo, casino, and sports betting. Our goal is to provide entertainment to our customers through our websites and apps, ensuring a secure and enjoyable experience.Job SummaryWe are seeking a seasoned Retention/CRM...

  • Casino CRM Executive

    hace 8 horas

    Ceuta, Ceuta, España Betway Group A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Casino CRM & Product Executive to join our team at Betway Group. As a key member of our organization, you will be responsible for executing the CRM and Product Strategy to increase customer lifetime value across our Betway product, mainly focusing on Casino Online product and strategy.Key...

  • Casino CRM Executive

    hace 5 horas

    Ceuta, Ceuta, España Betway Group A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Casino CRM & Product Executive to join our team at Betway Group. As a key member of our organization, you will be responsible for executing the CRM and Product Strategy to increase customer lifetime value across our Betway product, mainly focusing on Casino Online product and strategy.Key...

  • Casino CRM Executive

    hace 7 días

    Ceuta, Ceuta, España Betway Group A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Casino CRM & Product Executive to join our team at Betway Group. As a key member of our organization, you will be responsible for executing the CRM and Product Strategy to increase customer lifetime value across our product, mainly focusing on Casino Online product and strategy.The ideal candidate...

  • Casino CRM Executive

    hace 7 días

    Ceuta, Ceuta, España Betway Group A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Casino CRM & Product Executive to join our team at Betway Group. As a key member of our organization, you will be responsible for executing the CRM and Product Strategy to increase customer lifetime value across our product, mainly focusing on Casino Online product and strategy.The ideal candidate...

  • Financial Crime Analyst

    hace 2 semanas

    Ceuta, Ceuta, España Flutter Entertainment A tiempo completo

    **Job Title:** Financial Crime Analyst - Prevention Specialist**Location:** Remote (hybrid approach)**Overview of the Role:**We are seeking a highly organized and detail-oriented Financial Crime Analyst to join our team at Flutter Entertainment. As a Financial Crime Analyst, you will play a critical role in preventing money laundering and ensuring compliance...

  • Financial Crime Analyst

    hace 2 semanas

    Ceuta, Ceuta, España Flutter Entertainment A tiempo completo

    **Job Title:** Financial Crime Analyst - Prevention Specialist**Location:** Remote (hybrid approach)**Overview of the Role:**We are seeking a highly organized and detail-oriented Financial Crime Analyst to join our team at Flutter Entertainment. As a Financial Crime Analyst, you will play a critical role in preventing money laundering and ensuring compliance...

  • Financial Crime Specialist

    hace 3 días

    Ceuta, Ceuta, España Flutter Entertainment Plc A tiempo completo

    About the RoleWe are seeking a highly organized and detail-oriented Financial Crime Analyst to join our team in Ceuta, Spain. As a key member of our Financial Crime Team, you will play a crucial role in preventing money laundering on our sites.Key ResponsibilitiesResolve daily screening alerts and perform annual reviews for high-risk playersDraft Suspicious...

  • Financial Crime Specialist

    hace 3 días

    Ceuta, Ceuta, España Flutter Entertainment Plc A tiempo completo

    About the RoleWe are seeking a highly organized and detail-oriented Financial Crime Analyst to join our team in Ceuta, Spain. As a key member of our Financial Crime Team, you will play a crucial role in preventing money laundering on our sites.Key ResponsibilitiesResolve daily screening alerts and perform annual reviews for high-risk playersDraft Suspicious...