Process Expert Manager

hace 2 semanas


Barcelona, Barcelona, España Mygwork A tiempo completo
Join Our Team as a Process Expert Manager

At Mygwork, we're looking for a skilled Process Expert Manager to join our team. As a key member of our organization, you'll play a crucial role in driving business growth and improving processes.

Key Responsibilities:
  • Be the master of the process, ensuring all functionalities and markets are well-understood.
  • Drive continuous improvement aligned with changing business environments.
  • Keep updated all documentation in the GRM SharePoint.
  • Review Functional Designs related to the module owned, ensuring they meet market requirements without impacting global application functionality.
  • Facilitate training sessions for the module owned, either internal or for markets, to consolidate market knowledge.
  • Keep updated the training material.
  • Elaborate KPIs of usage of the GRM module owned.
  • Ensure change management is an ongoing process and keep moving the CHGs as soon as they arrive.
  • Inform all information needed that must be provided by BTS, avoiding returns from other teams.
  • Be cost-efficient.
  • Project management: Define plan and management of projects under your responsibility on its different phases and areas.
  • Business relationship management: Be the point of contact for issues escalation from markets and establish action plans when required.
  • Know your market, the functionalities implemented, and be aware of current and future projects.
  • Take the initiative of proposing new initiatives or changes in trade marketing processes.
  • Review CHGs created by the market, ensuring all information needed is provided and request priorities based on business criticality.
  • Communicate and advise markets about global tasks plan that might affect normal use of the application.

We're an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. If you're passionate about process improvement and want to make a difference with us, bring your human best and apply today


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