Process Expert Manager
hace 2 semanas
At Mygwork, we're looking for a skilled Process Expert Manager to join our team. As a key member of our organization, you'll play a crucial role in driving business growth and improving processes.
Key Responsibilities:- Be the master of the process, ensuring all functionalities and markets are well-understood.
- Drive continuous improvement aligned with changing business environments.
- Keep updated all documentation in the GRM SharePoint.
- Review Functional Designs related to the module owned, ensuring they meet market requirements without impacting global application functionality.
- Facilitate training sessions for the module owned, either internal or for markets, to consolidate market knowledge.
- Keep updated the training material.
- Elaborate KPIs of usage of the GRM module owned.
- Ensure change management is an ongoing process and keep moving the CHGs as soon as they arrive.
- Inform all information needed that must be provided by BTS, avoiding returns from other teams.
- Be cost-efficient.
- Project management: Define plan and management of projects under your responsibility on its different phases and areas.
- Business relationship management: Be the point of contact for issues escalation from markets and establish action plans when required.
- Know your market, the functionalities implemented, and be aware of current and future projects.
- Take the initiative of proposing new initiatives or changes in trade marketing processes.
- Review CHGs created by the market, ensuring all information needed is provided and request priorities based on business criticality.
- Communicate and advise markets about global tasks plan that might affect normal use of the application.
We're an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. If you're passionate about process improvement and want to make a difference with us, bring your human best and apply today
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