AWS Infrastructure Services Data Center Operations Technician

hace 4 semanas

Zaragoza, Zaragoza, España Amazon A tiempo completo
About the Role
AWS Infrastructure Services is seeking a skilled Data Center Operations Specialist to join our team. As a Data Center Operations Specialist, you will be part of a diverse team responsible for the design, planning, delivery, and operation of all AWS global infrastructure. Your primary focus will be on ensuring the smooth operation of our data centers and the servers, storage, networking, power, and cooling equipment that support our customers. This role requires strong technical knowledge and the ability to work collaboratively with cross-functional teams to deliver high-quality results.

Key Responsibilities
- Interact with stakeholders across EMEA, requiring both Spanish and English language proficiency.
- Work to meet Service Level Agreements (SLAs) against assigned trouble tickets via a directed workflow.
- Serve as the first point of contact for hardware troubleshooting and technical issues.
- Perform regular server hardware repairs, including drives, motherboards, and other components.
- Carry out routine network, server hardware, and OS-related repairs.
- Collaborate with cross-functional teams to complete routine work.
- Engage with Smart Hands in EU Regional POPs.
- Adhere to security and safety best practices in the data center.
- Participate in Data Center power and cooling events.
- Participate in team meetings for metric analysis and daily/weekly goals achievement.
- Identify and help create documentation for global use.
- Identify and help create process improvements relevant to the data center environment.
- Perform server upgrades, rebuilds, and scheduled works as required.
- Interact with third-party vendors and contractors.
- Contribute to the development of other team members.

About AWS
AWS values diversity and encourages candidates from all backgrounds to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Amazon Web Services is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, which is why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. At AWS, we foster a culture of inclusion that empowers employees to be proud of their differences.

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