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Service Excellence Lead
hace 1 semana
About the Position
Selint Aviation - Executive Search is seeking an experienced Service Excellence Lead to develop and execute a customer-centric strategy that drives satisfaction, retention, and revenue growth.
Key Responsibilities
- Develop and implement customer-centric experiences that drive satisfaction, retention, and revenue growth.
- Collaborate with internal teams to ensure alignment and consistency across all customer-facing departments.
- Develop and manage customer standards, SLAs, and training programs to equip staff with the skills to deliver exceptional customer service.
- Ensure regulatory compliance by aligning customer experience practices with aviation industry regulations and standards.
- Lead cross-functional teams and implement strategic initiatives to drive business results.
Qualifications
- An advanced degree in business administration, customer experience management, or a related field.
- Comprehensive understanding of business operations and customer-centric procedures.
- Expertise in customer experience strategies and tools, including the integration of innovative technologies such as AI across the customer journey.
- Proven track record of driving business results through effective customer experience leadership.
