Global TOS Delivery Support Specialist

hace 3 días


Algeciras, Cádiz, España Maersk A tiempo completo
About Us

At Maersk, we strive to be a global leader in containerized logistics and supply chain management. Our team is dedicated to providing exceptional support to our clients, ensuring seamless operations across the globe.

Job Summary

We are seeking an experienced TOS Support Analyst to join our Global TOS Delivery team. As a key member of this team, you will play a vital role in ensuring that terminals have 24x7 support for the TOS platform.

Key Responsibilities:
  • Communicate effectively with clients to understand their requirements when issuing tickets.
  • Resolve operational and technical incidents on TOS, as well as fulfill operational and technical requests.
  • Participate in the investigation of Root Causes for Major Incidents.
  • Develop strong self-learning skills to navigate through TOS documentation and address issues efficiently.
  • Organize tasks effectively, scheduling changes and communicating with stakeholders accordingly.
  • Create Standard Operating Procedures (SOPs) based on new procedures.
  • Determine the criticality of incidents quickly, informing the Major Incident Team and terminals of any Major Incidents.
  • Identify areas for improvement within TOS or its infrastructure.
  • Diagnose and troubleshoot EDI errors.
  • Work in a fast-paced environment, adapting to changes quickly.
  • Support a shift basis, working Monday-Sunday from 7:00 am to 23:00 pm.
Requirements:
  • Bachelor's degree in computer science or a related field is preferred.
  • One to three years of experience as a support engineer.
  • Excellent communication skills.
  • Fluent in English, with the position being based in Spain.
  • Strong teamwork skills.
Compensation Package:

The estimated salary for this position is around €45,000 - €55,000 per annum, depending on experience.

Benefits:

Maersk offers a diverse and inclusive work environment, embracing different styles of thinking. We are committed to equal opportunities and welcome applicants without regard to background, age, gender, etc.



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