Data Center Infrastructure Specialist

hace 3 días


Madrid, Madrid, España Ibm A tiempo completo
Job Summary:

As a Technical Support Engineer for IBM Cloud, you will be responsible for delivering high-quality technical solutions to clients in response to their business requirements. This role involves working with IBM teams, including clients, vendors, subcontractors, and other partners, to integrate hardware, software, and network solutions in Cloud, Hybrid Cloud, and legacy IT infrastructure environments.

Key Responsibilities:
• Responsible for IT infrastructure solution construction, implementation, systems integration, and management.
• Delivery of high-quality technical solutions to clients in response to their business requirements.
• Tasks performed require integrating hardware, software, and network solutions in Cloud, Hybrid Cloud, and legacy IT infrastructure environments.
• Work with IBM teams which may include clients, vendors, subcontractors, and other partners.
• Technical Specialists primarily apply their technical skills in an internal or external client billable services and implementation environment.
• Will work in shift rotations at the IBM Data Center. Remote work is not available.

Requirements:
• 1 to 2 years of experience working in a 24/7 data center environment, preferable with IBM Cloud.
• Experience in Operating System Installation (Windows Server, Linux, Unix, VMWare, etc.).
• Experience in racking, cabling, and deploying servers and networking equipment.
• Good knowledge of PC hardware concepts and component installation.
• Good knowledge of various internet-related services and software (mail, web, trouble ticket system, etc.).
• Solid understanding of RAID technologies.
• Able to work in shift rotations that may include day, evening, overnight, and/or during weekends and holidays.
• Must be willing to learn quickly, multi-task, and work in a fast-paced environment.
• Must be fluent in English.

Preferred Qualifications:
• CompTIA (A+, Server+, Network+), Cisco (CCNA) certifications.
• Customer-focused attitude with previous customer service experience.
• Able to work independently with minimal supervision and/or with a team.
• Former experience in a similar position in IBM DCs.

About IBM:
IBM is a leading technology company with over 100 years of experience in delivering quality service to its customers. As a Technical Support Engineer for IBM Cloud, you will be part of a team that is dedicated to ensuring the best possible experience for our clients.

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