Data Center Infrastructure Specialist
hace 4 semanas
Job Summary
IBM is seeking a skilled Data Center Technician to join our team. As a Technical Support Representative, you will be responsible for delivering high-quality technical solutions to clients in response to their business requirements. Your role will involve integrating hardware, software, and network solutions in Cloud, Hybrid Cloud, and legacy IT infrastructure environments.
Key Responsibilities
Rack, build, cable, configure, and provision servers
Rack, cable, and deploy networking equipment
Troubleshoot, test, and ensure quality assurance of server hardware
Professionally resolve hardware issues via trouble ticket
Troubleshoot and resolve problems with basic network and operating system installations and configurations
Monitoring and managing datacenter infrastructure
Monitoring and escalating issues with customer's servers as necessary
Monitoring and escalating any abnormalities in the datacenter through regular walkthroughs
Requirements
1 to 2 years of experience working in a 24/7 data center environment, preferably with IBM Cloud
Experience in Operating System Installation (Windows Server, Linux, Unix, VMWare, etc.)
Experience in racking, cabling, and deploying servers and networking equipment
Good knowledge of PC hardware concepts and component installation
Good knowledge of various internet-related services and software (mail, web, trouble ticket system, etc.)
Solid understanding of RAID technologies
Able to work in shift rotations that may include day, evening, overnight, and/or during weekends and holidays
Must be willing to learn quickly, multi-task, and work in a fast-paced environment
Must be fluent in English
Preferred Qualifications
Applicable IT certifications: CompTIA (A+, Server+, Network+), Cisco (CCNA)
Customer-focused attitude with previous customer service experience
Able to work independently with minimal supervision and/or with a team
Former experience in a similar position in IBM DCs
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