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Global Operations Excellence Specialist
hace 1 mes
Company Overview
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets, increasing conversion rates and simplifying payment expansion effortlessly. As a payments processor and merchant of record, dLocal makes it possible for our merchants to make inroads into the world's fastest-growing emerging markets.
Job Summary
We are seeking a Global Operations Excellence Specialist to join our Global Payins Operations Team. This role is responsible for ensuring deliverables are completed on time and in accordance with company standards, interacting with various interdisciplinary teams and promoting practices of operational excellence across multiple countries.
Key Responsibilities
- Review and follow up on the completeness of internal processes related to new/existing processors during the integration life cycle.
- Work closely with the rest of the company to promote organized project management, focusing on good communication within different areas.
- Fully understand dLocal's business to be able to prioritize the pipeline of new partner integrations, considering all region's needs.
- Accountability of the cross-country processes to make sure all the regions accomplish their deliverables on time (auditing controls, SLAs, internal KPIs, etc.).
- Give and demand visibility of ETAs and manage stakeholders' expectations.
- Redefine and create new processes to optimize resources and effort.
What We Are Looking For
- Someone open to constant change in an ambiguous, fast-paced environment, a self-starter, willing to work across time zones if needed.
- Knowledge of data analytics and reporting.
- Good presentation, reporting, and communication skills in a multicultural team.
- Attention to detail.
- Curious profile, positive attitude, and problem-solving competencies.
- Organizational skills, with the ability to manage multiple activities and projects at the same time.
- Ability to work with tight deadlines.
- Fluent in written and verbal English.
Compensation
The estimated annual salary for this position is $80,000-$110,000 based on industry standards and location. Benefits include flexible remote work options, travel opportunities, health insurance, and professional development programs.
