International Freight Transportation Coordinator

hace 4 semanas


Barcelona, Barcelona, España Ovrsea A tiempo completo

Operations Manager Role at Ovrsea

Ovrsea is a next-generation freight forwarder committed to simplifying and optimizing international freight management through technology. As an Operations Manager, you will play a crucial role in ensuring an exceptional customer experience by coordinating international transportation needs of our clients.

The Operations team acts as a bridge between our customers and our carefully chosen service providers. Your primary responsibility will be to manage our service providers, including agents, shipping and trucking carriers, and customs brokers.

You will keep clients informed about their shipment progress, update them on key stages, guide them through challenges, and provide the best possible solutions when necessary. Committed to delivering high-quality service, prompt responsiveness, and reliability, you will drive Ovrsea's growth with the following responsibilities:

  • Global transport operations for large imports or exports (70%)
  • Manage a portfolio of customers
  • Coordinate and organize air, sea, road, and rail transport
  • Advise customers and proactively resolve issues

Operational Planning and Pricing

You will be responsible for operational planning and pricing of international transport, including:

  • Response to customer requests for quotations
  • Complete planning of international transport by sea, air, and rail
  • Participation in the improvement loop between quotation, operations, and invoicing

Customer Invoicing and Development

You will manage customer invoicing and participate in the development and structuring of the team, including:

  • Participation in the invoicing of transport files
  • Manage the contact with customers to explain the differences that may appear between the quotation and the billing
  • Manage supplier relationships and negotiations (carriers & agents worldwide)
  • Develop the team's knowledge (research and production of articles)
  • Refine operational strategies

What this Job Will Bring You

This role will bring you the opportunity to interact with people from more than 70+ countries (customers, service providers), from various industries and company sizes. We value a strong learning environment at Ovrsea, and continuous learning is very important to us, which will allow you to solve rather complicated problems.



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