Strategic Business Operations Analyst
hace 4 días
We are seeking a dynamic and versatile individual to join our Corporate Digital Workplace team at SGS as a Strategic Business Operations Analyst. This role offers a unique opportunity to work across multiple domains, including HR, IT, Corporate Communications, Health & Safety, and Sustainability.
The position provides a comprehensive mix of responsibilities, allowing the successful candidate to make a significant impact across various corporate functions.
As a key member of the team, the Strategic Business Operations Analyst will report to the Head of Digital Workplace, ensuring continued support and improvement in these critical areas.
Key Responsibilities:
- Cross-Functional Engagement: Collaborate with stakeholders from HR, Corporate Communications, Health & Safety, and Sustainability to understand and address their IT application needs. Conduct meetings and prepare presentations to communicate findings and ideas effectively.
- Business Analysis & Requirements Management: Identify, analyze, and document business requirements across multiple domains, considering the impact on business lines, functions, and solutions. Support the prioritization of requirements to ensure alignment with business goals.
- Functional Design & Testing: Deliver detailed functional design documentation or review designs from third-party vendors, overseeing user acceptance testing (UAT) approaches and executing UAT plans. Coordinate and execute deployment/rollout plans for relevant IT solutions.
- Demand Management: Contribute to the demand management process by providing insightful analysis of business demands, creating a comprehensive backlog of demands, improvements, requested changes, required upgrades, and technology refresh initiatives.
- Support & Training: Work with technical teams to ensure accurate understanding of application features, supporting the creation of training materials, and developing the knowledge base of application features. Provide support to Service Managers by offering clarifications on functional requests related to services provided.
Qualifications:
- Bachelor's or Master's degree in IT, Computer Science, or a related field.
- Prior experience with SmartRecruiters and/or Workday is highly preferred.
- Proven track record of managing requirements through the entire delivery and operational life cycle.
- Experience in business analysis frameworks and techniques, including business process modeling, continuous improvement, and requirements analysis.
- Experience in implementing and rolling out SmartRecruiters.
Required Skills:
- Proficient in English.
- Highly collaborative, flexible, and adaptable in working with diverse teams and stakeholders.
- Strong analytical, problem-solving, and troubleshooting skills.
- Exceptional communication and interpersonal skills, with the ability to articulate complex technology solutions to senior business stakeholders.
- Skilled in organizing and prioritizing requirements using product roadmaps, epics, user stories, and backlogs.
- Ability to influence and collaborate effectively both internally and externally.
We offer a competitive salary range of $120,000 - $180,000 per annum, commensurate with experience, along with a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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