Business Operations Analyst

hace 3 semanas


Madrid, Madrid, España Engineeringuk A tiempo completo

Business Analyst Role Overview

Prime Video Global Operations is a fast-paced team that works with partners to ingest content using both partner-facing and internal technologies. As a Business Analyst, you will play an essential role in ensuring that every search, discovery and playback interaction with Prime Video is device-agnostic, defect-free and results in a high engagement experience for customers.

We collaborate with stakeholders across Prime Video to define, refine and uphold PV's customer experience, quality bar and metrics. This is an exciting time to join, as we scale our coverage of international content, while maintaining a high bar for timeliness and quality.

Key Responsibilities

  1. Own the development and maintenance of new and existing work allocation solutions, which are focused on driving efficiency within operations via analysis, metrics, and reporting dashboards.
  2. Partner with operations/business teams to consult, develop and implement KPI's, automated reporting/process solutions, and process improvements to meet business needs.
  3. Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.
  4. Prepare and deliver business requirements reviews to the senior leaders regarding progress and roadblocks.

PREFERRED QUALIFICATIONS

  • Experience working with Tableau
  • Experience using very large datasets

Amazon is an equal opportunities employer.


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