Airport Operations Manager

hace 6 días


Málaga, Málaga, España Jet2 Limited A tiempo completo

Company Overview
Join Jet2 Limited, a leading airline and holiday package provider, as an Airport Team Leader. This role offers the opportunity to work in a fast-paced environment, delivering exceptional customer service and ensuring seamless airport experiences for our customers.

Salary
We offer a competitive salary of £35,000 per annum, with annual pay reviews and opportunities for career progression within the company.

Job Description

  • Supporting Management: Work closely with your manager to deliver industry-leading customer service and ensure that all internal and external stakeholders are aligned to meet the company's objectives.
  • Team Leadership: Take responsibility for managing a team of Airport Customer Helpers - Representatives, providing guidance and support to ensure they deliver outstanding customer service.
  • Operational Management: Collaborate with internal and external suppliers to manage flight disruptions, serious emergencies, and customer escalations using digital systems.
  • Roster Management: Create and issue monthly rosters alongside the UK-based planning team, adhering to Service Level Agreements (SLAs) and budget constraints.
  • Team Engagement: Host scheduled in-person and virtual team meetings, provide training to new and existing team members, and hold individual monthly 1-1 performance and welfare meetings.
  • Performance Analysis: Analyze Management Information (MI) and customer feedback daily to drive results and improve CSATs and OTP performance as needed.

Required Skills and Qualifications: Our ideal candidate will be well-organised, have a flexible approach to operations, and be passionate about delivering exceptional customer service. They will effectively manage performance, including coaching and development, and perform various HR tasks.

Benefits:

  • Competitive Salary: We offer a salary of £35,000 per annum, with annual pay reviews.
  • Management Training: We provide fully paid management training, a company mobile phone, and laptop.
  • Jet2holidays Management Uniform: You will receive a Jet2holidays Management uniform.
  • Career Progression: We offer career progression opportunities and development across Jet2.Com and Jet2holidays.
  • Holiday Entitlement: Enjoy 45 days' holiday entitlement per annum, including Bank Holidays.
  • Discounts: Receive discounts on Jet2.Com and Jet2holidays flights and holidays.
  • Recommend a Friend Bonus Scheme: Participate in our Recommend a Friend bonus scheme.


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